Receptionist

Indira Ivf Hospital; Pune District; On-site; INR 254,000 - 304,000; Full time

Job summary

MatCare Wellness Centre, Viman Nagar, Pune, invites applications for a Female Receptionist to be the friendly first contact for patients and visitors. You will manage registrations, appointments, and front desk operations with a patient-centric approach.

The role requires excellent communication, a professional appearance, and ability to multitask in a fast-paced healthcare setting. Prior reception or medical administration experience is preferred, and basic computer skills are necessary.

Qualifications

• Graduate in any discipline.
• Experience in reception, front office, customer service, or healthcare administration preferred.
• Excellent verbal and written communication skills.
• Basic computer proficiency (MS Office, email, hospital management software).

Responsibilities

• Welcome and assist patients, visitors, and guests in a courteous and professional manner.
• Manage patient registrations, appointments, and walk-in inquiries.
• Handle incoming phone calls and direct them to the appropriate department or personnel.
• Maintain an organized and professional reception area.

Skills

Communication skills

Interpersonal skills

Multitasking

Front desk experience

Education

Graduate in any discipline

Tools

MS Office

Hospital management software

Email

Job description

Job Title: Receptionist (Female)

Location: MatCare Wellness Centre, Viman Nagar, Pune
Employment Type: Full-Time

About the Role

MatCare Wellness Centre, Viman Nagar, Pune, is looking for a friendly, professional, and customer-focused Female Receptionist to be the first point of contact for patients and visitors. The ideal candidate should possess excellent communication skills, a pleasant personality, and the ability to manage front desk operations efficiently while ensuring a positive patient experience.

Key Responsibilities

Front Desk Management

• Welcome and assist patients, visitors, and guests in a courteous and professional manner.
• Manage patient registrations, appointments, and walk-in inquiries.
• Handle incoming phone calls and direct them to the appropriate department or personnel.
• Maintain an organized and professional reception area.

Patient Coordination

• Schedule, confirm, and reschedule appointments as required.
• Guide patients regarding hospital services, consultation timings, and procedures.
• Coordinate with doctors, nursing staff, and other departments to ensure smooth patient flow.
• Assist patients with registration forms and basic documentation requirements.

Administrative Support

• Maintain patient records and update information in the hospital management system.
• Handle billing-related coordination and payment receipt processes as required.
• Manage daily appointment registers and front office records.
• Ensure accurate data entry and timely documentation.

Customer Service

• Address patient queries and concerns promptly and professionally.
• Provide a warm and welcoming experience to patients and their families.
• Maintain confidentiality of patient information and adhere to hospital policies.

Candidate Requirements

• Female candidates preferred.
• Graduate in any discipline.
• Experience in reception, front office, customer service, or healthcare administration preferred.
• Basic computer proficiency (MS Office, email, hospital management software).
• Excellent verbal and written communication skills.
• Pleasant personality with strong interpersonal skills.
• Ability to multitask and work in a fast-paced healthcare environment.
• Professional appearance and customer-centric approach.

Compensation

• Salary: Based on current salary and experience.
• Maximum salary offered: Up to 25,000 in hand per month.

Join MatCare Wellness Centre and become a part of a patient-focused healthcare team dedicated to delivering exceptional care and service.