Front Desk Receptionist

Nextenti Tech Private Limited; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Growth opportunities

Learning exposure

Job summary

Tvameva in Kondapur, Hyderabad hires a Front Desk Receptionist / Patient Care Executive to be the face of our healthcare center. You will welcome patients, manage appointments, and coordinate with doctors and diagnostic teams to ensure a seamless patient experience.

Join us to handle billing, maintain records, and assist in daily operations. Freshers with strong communication are welcome; 1–3 years of relevant experience is preferred, with a warm, professional presence.

Qualifications

• Bachelor's degree in any discipline (preferred).
• 1–3 years of experience in reception, front office, customer service, or healthcare administration.
• Freshers with excellent communication skills and a willingness to learn may also apply.

Responsibilities

• Welcome patients and visitors with warmth and professionalism.
• Register patients and maintain accurate records.
• Schedule, reschedule, and confirm appointments.
• Answer phone calls, WhatsApp messages, and emails promptly.
• Guide patients through consultations, investigations, and follow-up visits.
• Coordinate with doctors, laboratory staff, and other departments for smooth patient flow.
• Handle billing, payment collection, receipts, and invoices.
• Maintain patient confidentiality and ensure accurate documentation.
• Monitor the reception area and waiting lounge to provide a pleasant patient experience.
• Address patient queries and elevate concerns when required.
• Prepare daily reports and maintain front office records.
• Assist with other administrative and operational tasks assigned by the management.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Organizational skills

Multitasking

MS Office

Data entry

Appointment scheduling

Telephone etiquette

Teamwork

Education

Bachelor's degree

Tools

MS Office

Job description

Job Description

Tvameva is looking for a friendly, professional, and organized Front Desk Receptionist / Patient Care Executive to be the face of our healthcare center. You will be responsible for welcoming patients, managing appointments, coordinating with doctors and diagnostic teams, handling administrative tasks, and ensuring every patient has a seamless and positive experience.

Key Responsibilities

• Welcome patients and visitors with warmth and professionalism.
• Register patients and maintain accurate records.
• Schedule, reschedule, and confirm appointments.
• Answer phone calls, WhatsApp messages, and emails promptly.
• Guide patients through consultations, investigations, and follow-up visits.
• Coordinate with doctors, laboratory staff, and other departments for smooth patient flow.
• Handle billing, payment collection, receipts, and invoices.
• Maintain patient confidentiality and ensure accurate documentation.
• Monitor the reception area and waiting lounge to provide a pleasant patient experience.
• Address patient queries and elevate concerns when required.
• Prepare daily reports and maintain front office records.
• Assist with other administrative and operational tasks assigned by the management.

Qualifications

• Bachelor's degree in any discipline (preferred).
• 1–3 years of experience in reception, front office, customer service, or healthcare administration.
• Freshers with excellent communication skills and a willingness to learn may also apply.

Required Skills

• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• Good organizational and multitasking abilities.
• Computer proficiency (MS Office and basic data entry).
• Appointment scheduling and administrative coordination.
• Ability to work efficiently in a fast-paced environment.
• Professional appearance and positive attitude.
• Fluency in English and Telugu; Hindi is an added advantage.

What We Offer

• Professional and supportive work environment.
• Opportunities for learning and career growth.
• Exposure to multidisciplinary healthcare services.
• Competitive salary based on experience and qualifications.

Location

Kondapur, Hyderabad, Telangana, India 500084

Job Type

Full-time

Skills

• Excellent Communication Skills
• Customer Service
• Front Desk Management
• Patient Handling
• Appointment Scheduling
• Telephone Etiquette
• Computer Proficiency (MS Office)
• Administrative Support
• Billing & Cash Handling
• Record Management
• Time Management
• Multitasking
• Professional Etiquette
• Teamwork
• Attention to Detail

Warm and Friendly Personality

• Warm and Friendly Personality
• Empathy and Compassion
• Positive Attitude
• Strong Organizational Skills
• Punctuality and Reliability
• Active Listening
• Patience
• Professional Grooming
• Adaptability
• Initiative and Ownership

Specialization

• Administration
• Hospital Administration
• Healthcare Administration
• Customer Service
• Front Office Management
• Office Administration