Receptionist (Kalyani Nagar, Pune)

Crown Veterinary Services; Kalyani Nagar; On-site; INR 180,000 - 240,000; Full time

Job summary

Crown Veterinary Services in Pune's Kalyani Nagar is seeking a capable Front Desk Associate for a busy clinic. You will greet clients and pets, manage appointments, and ensure a warm, organized reception experience.

Fluent English is mandatory; the role requires comfort with cats and dogs and rotational shifts (9 AM–6 PM and 12 PM–9 PM). A graduate background is preferred, with strong communication and customer service skills in a fast-paced environment.

Qualifications

• Fluent in English (mandatory).
• Comfortable working with cats and dogs.
• Willing to work in rotational shifts (9 AM - 6 PM & 12 PM - 9 PM).

Responsibilities

• Greeting clients and pets at the front desk.
• Managing check-in/check-out and appointment scheduling.
• Handling calls, messages, and inquiries efficiently.
• Processing billing and payments accurately.
• Coordinating with veterinarians and staff to ensure smooth flow.

Skills

Communication skills (English, Hindi,

Education

Graduate (Preferred)

Job description

Location: Kalyani Nagar, Pune
Shift Time: 9 AM - 6 PM & 12 PM - 9 PM (Rotational basis).
Weekends Working. Weekly Off: Any 1 Day Off Between Monday to Friday.
Essential Requirements:
1) Candidate should be Fluent in English (Mandatory).
2) Candidate should be comfortable to work in Cats & Dogs Environment (Mandatory).
3) Candidate should be comfortable to work in Rotational Shifts (9 AM - 6 PM & 12 PM - 9 PM)

1. Front Desk Operations: - Greeting clients and pets warmly upon arrival. - Managing check-in and check-out process efficiently. - Handling phone calls, WhatsApp, emails, and online inquiries. - Scheduling , rescheduling, and confirming appointments. - Maintaining a clean, organized, and welcoming reception area.

2. Client Service & Communication: - Providing clear information on services, packages, pricing, and procedures. - Assisting clients with registration, forms, consent documents, and feedback. - Addressing client concerns professionally and escalates to the manager as and when required. - Coordinating with pet parents for follow-up visits, vaccinations, and reminders.

3. Billing & Cash Handling: - Generating invoices and handle billing accurately. - Managing cash, card, UPI, and online payments. - Maintain daily cash reports and reconcile payments at day-end. - Ensure all services are billed correctly.

4. Coordination & Support - Coordinating with veterinarians, technicians, and support staff regarding client flow. - Ensuring timely movement of patients to consultation rooms. - Updating and maintain client and patient records in the system. - Assisting in inventory updates, when required.

5. Compliance & Protocols - Following clinic SOPs for hygiene, safety, and client handling. - Ensuring confidentiality of client and patient information. - Reporting any operational issues to the Clinic Manager.

Skills & Competencies:

• Very Good communication skills (English, Hindi, Marathi).
• Strong customer service orientation.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency (MS Office, CRM/EMR systems).
• Positive attitude and team player mindset.

Qualifications & Experience:

• Graduate (Preferred).
• 5+ years of experience in Reception / Front Office / Customer Service (Hospital / Clinic / Pet industry preferred).