Front Desk Receptionist

Dr. Paws; Bengaluru; On-site; INR 245,520 - 334,800; Full time

Benefits offered by this job

Health Insurance

Incentives ranging from 5k-10k

Job summary

A new-age veterinary clinic chain in Bangalore is looking for a Front-Of-House Associate. This role requires a focus on customer service, ensuring a pleasant experience for pets and their owners. Responsibilities include scheduling appointments, answering calls, and billing processes. Ideal candidates will have a confident demeanor, excellent communication skills, and a genuine love for animals. The position offers competitive compensation and the chance to work in a warm, friendly environment where both pets and clients feel valued.

Qualifications

• Strong foundation in customer service or hospitality.
• Confident and engaging personality with excellent communication skills.
• Genuine affinity for animals and comfort in being around pets.

Responsibilities

• Answer incoming phone calls and respond to customer messages.
• Schedule and confirm customer appointments efficiently.
• Promote and sell Dr. Paws Membership Packs.
• Welcome pets and their owners upon arrival.
• Complete billing processes accurately.
• Maintain a clean and welcoming clinic environment.

Skills

Excellent communication skills

Customer service experience

Engaging personality

Basic software system skills

Affinity for animals

Job description

Dr. Paws is a chain of new-age veterinary clinics, headquartered in Bangalore. Our aim is to make visits to the vet, a friendly, homely and comfortable experience. We do this by creating clinics that have a calming and welcoming interior, and providing service that is extremely hospitable and caring towards pets and their parents. Our clinics have everything a pet-parent would need under one roof (vet consults, grooming, pet-retail, diagnostics, imaging, surgeries etc.)

We are venture‑capital backed (Lead Investor is Sauce.VC, India’s most reputed early‑stage consumer brand investor) and have a number of marquee angels behind us (Founders of Cult.Fit, Zetwerk, Tracxn, Executive Vice‑Chairman Tata Sons).

Salary: 22-30k Gross ( Depending on the candidature )

Freshers- 22-25k

Incentives: Min 5k- 10k

Health Insurance

Position Overview

As a Front‑of‑House Associate at Dr. Paws, you will be the initial point of contact for customers and pets visiting our clinic. Your main responsibility will be to ensure that every customer enjoys a smooth, pleasant, and positive experience with our services. You will play a crucial role in upholding the friendly and professional atmosphere that Dr. Paws is known for. This position combines customer service, administrative duties, sales, and clinic operations.

Key Responsibilities

• Answer incoming phone calls and respond to customer messages in a professional and timely manner.
• Schedule, modify, and confirm customer appointments efficiently.
• Promote and sell Dr. Paws Membership Packs to customers, assisting them in understanding the benefits.
• Welcome pets and their owners upon arrival, ensuring they feel comfortable and valued.
• Engage with pets and their owners while they wait, providing a friendly and calming environment.
• Complete billing processes accurately and promptly for all services rendered.
• Recommend pet‑related products such as toys, food, accessories, etc., ensuring customers are informed and satisfied with their purchases.
• Receive and organize new stock orders for the clinic’s retail store.
• Work closely with housekeeping staff to maintain a clean and welcoming clinic environment.
• Open and close the clinic securely every day, following proper procedures to ensure safety and security.

Requirements

• English language skills, both spoken and written.
• Confident and engaging personality with excellent communication skills.
• Strong foundation in customer service or hospitality, with a positive and welcoming attitude.
• A genuine affinity for animals and comfort in being around dogs or cats.
• Ability to work with basic software systems, such as appointment scheduling tools and billing systems.
• Quick to learn new processes, open to constructive feedback, and eager to improve.
• Hands‑on experience customer engagement administrative duties, sales, and clinic operations.
• Competitive compensation.
• Opportunity to work in a friendly, pet‑loving environment.
• Exposure to the operations of a growing business.
• Gain valuable skills in client communication, sales, and hospitality.

How to Apply

Interested candidates are invited to send their resume to: [e-mail]

Join us at Dr. Paws, where pets and their parents receive the best care, and you gain invaluable professional experience!