Receptionist/Front Office/Customer Experience/

Supertails; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Supertails in Bengaluru is seeking a Customer Experience/Receptionist/Front Office - Pet Relationship Manager to handle calls, chats, and inquiries from pet owners in our Bangalore locations (Kalyan Nagar, Indiranagar, Banashankari, Brookfield). This full-time role focuses on building relationships with key customers, understanding their pet care needs, and guiding them to suitable products and services.

The ideal candidate has strong communication, empathy, and experience with CRM and live chat

Qualifications

• Bachelor's degree or equivalent in any discipline.
• Pet Parent- Mandatory
• 2+ years in a customer-facing key account management role

Responsibilities

• Handle a high volume of inbound and outbound calls with professionalism and empathy.
• Manage live chat conversations with prompt, accurate responses.
• Build and maintain strong, long-term relationships with key customers and tailor recommendations.
• Stay updated on pet care products and services and explain features and usage.

Skills

Strong communication

Empathy and patience

CRM tools

Education

Bachelor's degree

Tools

CRM platforms

Job description

Customer Experience/Receptionist/Front Office -Pet Relationship Manager

Bangalore (Kalyan Nagar, Indiranagar , Banashankari ,Brookfield)

FULLTIME

Key Responsibilities:

1. Customer Interaction & Support:

Handle a high volume of inbound and outbound calls with professionalism and empathy.

Manage live chat conversations, ensuring prompt and accurate responses.

Address customer inquiries, complaints, and concerns effectively, escalating as needed.

2. Account Management:

Build and maintain strong, long-term relationships with key customers.

Understand individual customer needs and provide tailored recommendations for pet care products/services.

Act as a trusted advisor, offering insights and solutions to improve customer satisfaction. 3. Product Knowledge:

Stay updated on the companys pet care products and services.

Communicate product features, benefits, and proper usage effectively to customers.

Qualifications:

• Education:
• Bachelor's degree or equivalent in any discipline;
• Pet Parent- Mandatory
• Experience: 2+ years in a customer-facing key account management role
• Skills:

Strong communication and interpersonal skills.

Empathy and patience in dealing with customers.

Proficiency in CRM tools and live chat platforms.

Goal-oriented mindset with the ability to meet deadlines and targets.

Preferred Traits:

• Passion for pets and pet care.
• Ability to work in a fast-paced environment.
• A problem-solving attitude and attention to detail.