Receptionist / Front Desk Executive

WorkzApp; Mumbai; On-site; INR 180,000 - 320,000; Full time

Job summary

WorkzApp in Mumbai seeks a dedicated Receptionist / Front Desk Executive to manage the front desk and greet visitors with professionalism. The role emphasizes efficient visitor engagement, smooth communications, and upholding the company's professional image.

The ideal candidate has 3–5 years of front desk experience, excellent English and Hindi, and strong organizational skills. This is a full-time, on-site position in Mumbai, with exposure to cross-department coordination.

Qualifications

• Experience in reception/front desk roles (3–5 years).
• Excellent English and Hindi communication, both verbal and written.
• Professional telephone handling and call routing experience.
• Proficiency in basic office administration and record-keeping.
• Strong interpersonal and customer service skills.

Responsibilities

• Manage the reception and front desk area with efficiency and professionalism.
• Welcome visitors and callers with courteous, professional demeanor.
• Answer incoming calls and route to appropriate departments or personnel.
• Handle general inquiries from visitors and external parties.
• Maintain accurate visitor records and attendance logs.
• Coordinate with internal departments on arrivals, appointments, and requirements.
• Assist with basic front-office administrative tasks and documentation.
• Keep reception area clean, organized, and maintained to professional standards.
• Communicate clearly with visitors, clients, employees, and external stakeholders.
• Manage appointment scheduling and calendar coordination as needed.
• Handle mail distribution and basic office correspondence.

Skills

Front desk management

Verbal communication

Written communication

Phone etiquette

Multitasking

Record keeping

Interpersonal skills

Professional presentation

Tools

MS Office

CRM (optional)

Job description

Responds within 48 hours

About the role

About the Company

This organization seeks a dedicated professional to serve as the face of the company. The role focuses on creating positive first impressions and ensuring smooth front-office operations that reflect the company's commitment to professionalism and excellence.

Role Overview

The Receptionist / Front Desk Executive will be responsible for managing all front-office activities, welcoming visitors, and handling incoming communications with professionalism and warmth. This is a full-time position that plays a critical role in maintaining the company's professional image and ensuring efficient visitor and client engagement.

Key Responsibilities

• Manage the reception and front desk area with efficiency and professionalism
• Welcome visitors and callers with a courteous and professional demeanor
• Answer incoming calls and route them to appropriate departments or personnel
• Handle general inquiries from visitors and external parties professionally
• Maintain accurate and organized visitor records and attendance logs
• Coordinate with internal departments regarding visitor arrivals, appointments, and special requirements
• Assist with basic front-office administrative tasks and documentation
• Keep the reception area clean, organized, and maintained to professional standards
• Communicate clearly and professionally with visitors, clients, employees, and external stakeholders
• Manage appointment scheduling and calendar coordination as needed
• Handle mail distribution and basic office correspondence

Must-Have Skills

• 3-5 years of experience in reception, front desk, or customer-facing roles
• Excellent verbal and written communication skills in English and Hindi
• Professional telephone handling and call routing experience
• Proficiency in basic office administration and record-keeping
• Strong interpersonal and customer service skills
• Ability to multitask and manage multiple visitors and calls simultaneously
• Professional etiquette and presentation skills
• Organizational skills and attention to detail

Good to Have

• Experience with reception management software or CRM systems
• Knowledge of basic computer applications (MS Office, email management)
• Fluency in additional Indian languages
• Certification in office administration or customer service
• Experience in corporate or hospitality environments
• Knowledge of general office procedures and protocols

What You Will Gain

• Develop advanced professional communication and interpersonal skills through daily interaction with diverse stakeholders
• Gain exposure to company operations and cross-departmental functions
• Build confidence in managing high-pressure situations and multitasking
• Enhance organizational and administrative capabilities
• Create opportunities for career growth into office management or administrative roles

Resume Keywords:

Front Desk Management, Receptionist, Visitor Management, Telephone Handling, Call Routing, Professional Communication, Office Administration, Customer Service, Interpersonal Skills, Professional Etiquette, Records Management, Appointment Scheduling, Office Operations, Corporate Reception

--- This role is listed on WorkzApp — India's hiring platform built for speed and transparency. Every employer on WorkzApp commits to responding within 48 hours. No ghosting. No silence. Apply with confidence at workzapp.in

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Skills & tools

Front Desk Management Visitor Management Telephone Handling Professional Communication Administration Call Routing Interpersonal Skills