Receptionist/ Administrator, female

Creative Hands HR; Chennai District; On-site; INR 234,000 - 280,000; Full time

Job summary

Creative Hands HR in Chennai (Egmore) is seeking a Receptionist/Admin Executive for the travel industry. The role involves front desk management, greeting customers, handling calls, and assisting with travel documentation. Fresher or experienced candidates are welcome; female candidates preferred.

Six days work with one rotational off; immediate joining is expected. The position requires strong communication, good computer skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Fresher or experienced candidates are welcome.
• Female candidate is preferred as per posting.
• 6 days working with 1 rotational off.

Responsibilities

• Front desk management and customer greeting.
• Answer phone calls, respond to inquiries via WhatsApp and email.
• Book appointments for travel consultants and maintain schedules.
• Record customer details and direct to the right department.
• Assist with data entry, filing, and updating records.
• Coordinate with ticketing, visa, and holidays departments.
• Handle basic document collection and courier logistics.

Skills

Verbal communication

Customer service

Multitasking

Computer literacy

Organized

Punctual

Reliability

Education

Graduation not required

Tools

CRM software

Email/WhatsApp

Job description

We are hiring Receptionist/Admin executive for Travel Industry

Chennai location- Egmore

Female staff is required.

Fresher or experience is fine.

Sal Max up to 23k

Graduation not required. 6 days working, 1 day rotational off.

Immediate joining is required.

Job Description for receptionist:

1. Front Desk Management

• Greet walk in customers politely
• Maintain a clean and organized reception area
• Manage visitor flow and ensure customers are attended to quickly

2. Customer Interaction

• Answer phone calls professionally
• Respond to WhatsApp and email inquiries
• Provide basic information on travel packages, flights, hotels, and visas

3. Appointment & Scheduling

• Book appointments for travel consultants
• Maintain daily schedules and update staff on customer arrivals

4. Inquiry Handling

• Understand customer needs and direct them to the right department
• Record customer details for follow up

5. Administrative Support

• Assist with data entry and filing
• Update customer records
• Help prepare simple travel documents (forms, checklists, etc.)
• Courier in and out handling.
• Tracking of staffs in and out
• Track of customer enquiries and follow-up staff on same
• Handle basic document collection (passport copies, ID proofs).

6. Coordination with Internal Teams

• Communicate with ticketing, visa, and holidays departments
• Ensure smooth flow of customer information

7. Basic Complaint Handling

• Listen to customer concerns
• Provide immediate assistance or escalte to the right team

Skills:

• Strong verbal communication and customer service skills
• Pleasant personality and professional appearance
• Ability to multitask in a fastpaced environment
• Good computer skills (email, WhatsApp, CRM/data entry)
• Organized, punctual, and reliable
• Positive attitude and willingness to learn.