Front Office Receptionist - Pune, Kharadi

Crown Veterinary Services; Pune District; On-site; INR 250,000 - 380,000; Full time

Job summary

Crown Veterinary Services in Pune (Kharadi) is seeking a proactive Front Desk Executive to greet clients and pets, manage appointments, and ensure a welcoming reception. The role requires excellent English and the ability to work in rotational shifts, including mornings and evenings.

You will handle billing, payments, and daily cash reports, coordinate with veterinarians and staff, maintain records, and ensure adherence to clinic SOPs.

Qualifications

• Very good English communication is mandatory.
• Comfortable working in a pet environment (cats & dogs).
• Willing to work in rotational shifts (9 AM–6 PM and 12 PM–9 PM).

Responsibilities

• Front Desk Operations: greet clients and pets, manage check-in/check-out, handle calls, schedule appointments, maintain reception area.
• Client Service & Communication: provide service information, assist with registrations and forms, address client concerns, coordinate follow-ups.
• Billing & Cash Handling: generate invoices, manage payments (cash, card, UPI, online), reconcile day-end.
• Coordination & Support: liaise with veterinarians, move patients to consultation rooms, update records, assist inventory.
• Compliance & Protocols: follow clinic SOPs for hygiene/safety and protect confidentiality.

Skills

English communication

Customer service

Multitask

MS Office

CRM/EMR systems

Team player

Education

Graduate

Tools

CRM/EMR systems

Job description

Location: Pune, Kharadi

Shift Time: 9 AM - 6 PM & 12 PM - 9 PM (Shift changes Monthly Rotational basis).

Weekends Working. Weekly Off: Any 1 Day Off Between Monday to Friday.

Essential Requirements

• 1) Candidate should be Very Good in English (Mandatory).
• 2) Candidate should be comfortable to work in Cats & Dogs Environment (Mandatory).
• 3) Candidate should be comfortable to work in Rotational Shifts (9 AM - 6 PM & 12 PM - 9 PM)

Key Responsibilities

1. Front Desk Operations:

• Greeting clients and pets warmly upon arrival.
• Managing check-in and check-out process efficiently.
• Handling phone calls, WhatsApp, emails, and online inquiries.
• Scheduling , rescheduling, and confirming appointments.
• Maintaining a clean, organized, and welcoming reception area.

2. Client Service & Communication:

• Providing clear information on services, packages, pricing, and procedures.
• Assisting clients with registration, forms, consent documents, and feedback.
• Addressing client concerns professionally and escalated to the manager as and when required.
• Coordinating with pet parents for follow-up visits, vaccinations, and reminders.

3. Billing & Cash Handling:

• Generating invoices and handling billing accurately.
• Managing cash, card, UPI, and online payments.
• Maintain daily cash reports and reconcile payments at day-end.
• Ensure all services are billed correctly.

4. Coordination & Support

• Coordinating with veterinarians, technicians, and support staff regarding client flow.
• Ensuring timely movement of patients to consultation rooms.
• Updating and maintain client and patient records in the system.
• Assisting in inventory updates, when required.

5. Compliance & Protocols

• Following clinic SOPs for hygiene, safety, and client handling.
• Ensuring confidentiality of client and patient information.
• Reporting any operational issues to the Clinic Manager.

Skills & Competencies:

• Very Good communication skills (English, Hindi, Marathi).
• Strong customer service orientation.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency (MS Office, CRM/EMR systems).
• Positive attitude and team player mindset.

Qualifications & Experience:

• Graduate (Preferred).
• 4+ years of experience in Reception / Front Office / Customer Service (Hospital / Clinic / Pet industry preferred).

Contact - Pritam [phone]

E-mail: [e-mail]