Front Desk Receptionist

Weekday AI (YC W21); Ludhiana; On-site; INR 100,000 - 300,000; Full time

Job summary

Weekday AI (YC W21) is seeking a friendly and organized Front Desk Receptionist to manage the front-office operations of a clinic or healthcare facility in Ludhiana, Punjab. The role focuses on creating a welcoming patient experience while coordinating appointments, calls, and basic administration.

The ideal candidate has strong communication skills, a customer-focused approach, and the ability to handle multiple tasks in a busy healthcare setting.

Qualifications

• 1+ years of experience in front-office, reception, customer service, sales or administrative roles.
• Experience in a clinic, hospital, diagnostic centre, or healthcare facility is preferred.
• Strong communication, interpersonal and multitasking skills.
• Ability to explain services clearly and handle patient enquiries professionally.

Responsibilities

• Manage the clinic front desk and reception area efficiently and professionally.
• Welcome patients, understand requirements, and direct them appropriately.
• Handle inbound and outbound calls related to appointments and inquiries.
• Schedule, reschedule, confirm, and manage patient appointments.
• Coordinate appointment schedules with doctors and clinical staff.
• Follow up with prospective patients and support appointment conversions.
• Explain clinic services and packages to patients in a clear, professional manner.
• Maintain accurate patient details, appointment records and documentation.
• Ensure smooth patient flow and minimize waiting times through coordination.
• Assist with billing coordination and basic administrative activities.
• Maintain confidentiality and handle patient information responsibly.
• Support day-to-day management and smooth functioning of the clinic.

Skills

Front desk

Customer service

Sales

Administrative tasks

Tools

Clinic management software

Job description

Job Description:

This role is for one of the Weekdays clients

Rs 100000 - Rs 300000 (ie INR 1-3 LPA)

Experience: 1+ yrs

Location: Ludhiana, Punjab, India

Job Type: Full-time

We are looking for a professional, friendly, and organisedFront Desk Receptionistto manage the front-office operations of a clinic or healthcare facility. The role will be responsible for creating a welcoming experience for patients while efficiently managing appointments, inbound and outbound calls, patient coordination, and day-to-day clinic administration.

The ideal candidate should have strong communication and interpersonal skills, a customer-focused approach, and the ability to handle multiple responsibilities in a busy healthcare environment. Experience in aclinic, hospital, diagnostic centre, or healthcare facilitywill be preferred.

This role also involves supporting patient conversion and follow-ups, makingsales-oriented calls, explaining services, coordinating appointments, and ensuring smooth patient flow throughout the clinic.

Key Responsibilities

• Manage the clinicsfront desk and reception areaefficiently and professionally.
• Welcome patients and visitors, understand their requirements, and direct them appropriately.
• Handleinbound and outbound callsrelated to appointments, enquiries, follow-ups, and patient services.
• Schedule, reschedule, confirm, and manage patient appointments.
• Coordinate appointment schedules with doctors, consultants, therapists, and other clinical staff.
• Follow up with prospective patients and supportappointment conversions and service enquiries.
• Explain clinic services, procedures, packages, and basic information to patients in a clear and professional manner.
• Maintain accurate patient details, appointment records, follow-up information, and other front-office documentation.
• Manage patient flow and minimise waiting-time-related issues through effective coordination.
• Coordinate with doctors, nurses, technicians, administrative staff, and management for smooth clinic operations.
• Handle patient queries and concerns professionally and escalates issues when required.
• Support basicsales and customer engagement activitiesto improve patient acquisition and retention.
• Conduct follow-up calls with patients regarding consultations, procedures, reports, or future appointments.
• Maintain daily appointment schedules and ensure timely communication of changes or cancellations.
• Assist with billing coordination, receipts, and other basic administrative activities as required.
• Maintain confidentiality and handle patient information responsibly.
• Ensure the reception area remains organised, professional, and welcoming.
• Support the overallday-to-day management and smooth functioning of the clinic.

What Makes You a Great Fit

• 1+ years of experiencein front-office, reception, customer service, sales, or administrative roles.
• Prior experience in aclinic, hospital, healthcare centre, diagnostic centre, or similar healthcare environmentis preferred.
• Strong communication skills with a polite, confident, and patient-friendly approach.
• Hands-on experience handlingappointments, patient coordination, and telephone calls.
• Comfortable making outbound calls forfollow-ups, enquiries, appointment confirmations, and sales/conversion activities.
• Strong customer-service and relationship-management skills.
• Ability to explain services clearly and handle patient enquiries professionally.
• Good organisational skills with the ability to manage multiple appointments, calls, and administrative tasks simultaneously.
• Basic computer proficiency and familiarity with appointment-management or clinic-management systems is an advantage.
• Strong attention to detail when maintaining patient and appointment records.
• Ability to remain calm, professional, and empathetic when dealing with patients and challenging situations.
• Good follow-up skills and a proactive approach to converting enquiries into appointments.
• Comfortable working in a fast-pacedclinic or hospital environment.
• Professional appearance, positive attitude, and strong interpersonal skills.
• Ability to coordinate effectively with doctors, healthcare professionals, patients, and internal teams.

Requirements: