Receptionist

Aga Khan Education Services; Hyderabad; Presencial; INR 240.000 - 320.000; Jornada completa

Descripción de la vacante

Aga Khan Education Services in Hyderabad is seeking a courteous Receptionist to be the first point of contact for students, parents, and visitors, ensuring a welcoming and professional front office. You will manage calls, emails, and appointments; maintain visitor logs; coordinate with school leadership and staff; and support safeguarding, information management, and event activities.

The role emphasizes confidentiality, cross-cultural communication, and a service-oriented approach aligned with

Responsabilidades

• Welcome parents, students, visitors, vendors, and other stakeholders in a courteous and professional manner.
• Manage the reception area and ensure it remains organised, presentable, and welcoming.
• Handle incoming telephone calls, emails, and general enquiries, directing them to the appropriate departments.
• Maintain accurate records of visitors, appointments, deliveries, and other front-office activities.
• Coordinate appointments and meeting schedules for school leadership and relevant staff.
• Ensure visitors follow the school's sign-in, identification, and access-control procedures.
• Serve as the first point of contact for parent enquiries and provide accurate information regarding school procedures, events, and administrative matters.
• Respond to enquiries professionally.
• Maintain confidentiality while handling student, parent, and staff information.
• Communicate courteously with families from diverse cultural and linguistic backgrounds.
• Support the coordination of parent meetings, school events, orientations, and other school activities.
• Follow the school's child safeguarding and visitor management procedures at all times.
• Promptly report any safeguarding concerns, security incidents, or unusual activities to the designated school authority.
• Maintain appropriate professional boundaries when interacting with students, staff and families.
• Support emergency communication and evacuation procedures, as required.
• Receive, sort, record, and distribute incoming and outgoing correspondence, parcels, and documents.
• Maintain reception registers, appointment logs, visitor records, and other administrative documentation.
• Provide administrative support to the school leadership and administration team as required.
• Coordinate with transport, security, facilities, IT, admissions, and other departments to resolve routine queries.
• Assist with school events, admissions activities, orientations, and other administrative initiatives.
• Ensuring the timely dispatch and safe delivery of courier domestic and international.
• Maintain accurate, up-to-date, and well-organised records.
• Use school communication systems, email and telephone systems.
• Ensure that confidential information is shared only with authorised personnel.
• Adhere to school policies, professional standards, data protection requirements, and the school's code of conduct.
• Demonstrate a service-oriented attitude, cultural sensitivity, discretion, and professionalism.

Descripción del empleo

JOB DESCRIPTION

Employment Type: Full-time

1. Job Purpose

The Receptionist serves as the first point of contact for the school and plays a vital role in creating a welcoming, professional, and service-oriented environment for students, parents, visitors, staff, and external stakeholders.

The role is responsible for managing front-office operations, handling enquiries, coordinating communication, maintaining visitor records, and providing administrative support to ensure the smooth functioning of the school in accordance with its policies, safeguarding requirements, and international standards.

2. Key Responsibilities

A. Front Office and Reception Management

• Welcome parents, students, visitors, vendors, and other stakeholders in a courteous and professional manner.
• Manage the reception area and ensure it remains organised, presentable, and welcoming.
• Handle incoming telephone calls, emails, and general enquiries, directing them to the appropriate departments.
• Maintain accurate records of visitors, appointments, deliveries, and other front-office activities.
• Coordinate appointments and meeting schedules for school leadership and relevant staff.
• Ensure visitors follow the school's sign-in, identification, and access-control procedures.

B. Parent and Stakeholder Communication

• Serve as the first point of contact for parent enquiries and provide accurate information regarding school procedures, events, and administrative matters.
• Respond to enquiries professionally.
• Maintain confidentiality while handling student, parent, and staff information.
• Communicate courteously with families from diverse cultural and linguistic backgrounds.
• Support the coordination of parent meetings, school events, orientations, and other school activities.

C. Student Safety and Safeguarding

• Follow the school's child safeguarding and visitor management procedures at all times.
• Promptly report any safeguarding concerns, security incidents, or unusual activities to the designated school authority.
• Maintain appropriate professional boundaries when interacting with students, staff and families.
• Support emergency communication and evacuation procedures, as required.

D. Administrative and Operational Support

• Receive, sort, record, and distribute incoming and outgoing correspondence, parcels, and documents.
• Maintain reception registers, appointment logs, visitor records, and other administrative documentation.
• Provide administrative support to the school leadership and administration team as required.
• Coordinate with transport, security, facilities, IT, admissions, and other departments to resolve routine queries.
• Assist with school events, admissions activities, orientations, and other administrative initiatives.
• Ensuring the timely dispatch and safe delivery of courier domestic and international.

E. Information Management and Professional Conduct

• Maintain accurate, up-to-date, and well-organised records.
• Use school communication systems, email and telephone systems.
• Ensure that confidential information is shared only with authorised personnel.
• Adhere to school policies, professional standards, data protection requirements, and the school's code of conduct.
• Demonstrate a service-oriented attitude, cultural sensitivity, discretion, and professionalism.

3. Working Relationships

Internal: School Leadership, Administration, Admissions, HR, Finance, Teachers, Student Support, Transport, Security, Facilities, and IT teams.

External: Parents and guardians, prospective families, visitors, vendors, service providers, and other authorised stakeholders.

4. General Expectations

The responsibilities outlined above are indicative and may be revised in accordance with the school's operational requirements. The employee is expected to perform additional duties relevant to the role, as assigned by the reporting manager, while maintaining the school's professional and safeguarding standards.