Guest Relation Executive

Nikos Consulting Pvt. Ltd.; New Delhi, Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

Nikos Consulting Pvt. Ltd. in Delhi is seeking a friendly receptionist to welcome guests, greet members, and provide information about centre facilities and services.

You will manage front-desk operations, handle calls and messages, coordinate appointments, maintain records, and support smooth daily centre operations while upholding high standards of hospitality.

Qualifications

• Experience in front-desk or hospitality preferred.
• Excellent communication and organizational skills.
• Professional presentation and grooming.

Responsibilities

• Welcome and greet guests, members, and visitors professionally.
• Handle front-desk activities and provide information about centre facilities and services.
• Manage guest queries, appointments, registrations, and feedback.
• Coordinate with trainers, therapists, and centre staff to ensure smooth guest experience.
• Handle calls, WhatsApp messages, and routine customer communication.
• Maintain visitor and member records accurately.
• Address guest concerns and coordinate with the relevant team for timely resolution.
• Support daily centre operations and maintain a professional reception environment.
• Coordinate appointments, schedules, and follow-ups with members.
• Assist in member engagement and retention activities.
• Maintain high standards of hospitality, grooming, and customer service.

Job description

Key Responsibilities:

• Welcome and greet guests, members, and visitors professionally.
• Handle front-desk activities and provide information about centre facilities and services.
• Manage guest queries, appointments, registrations, and feedback.
• Coordinate with trainers, therapists, and centre staff to ensure smooth guest experience.
• Handle calls, WhatsApp messages, and routine customer communication.
• Maintain visitor and member records accurately.
• Address guest concerns and coordinate with the relevant team for timely resolution.
• Support daily centre operations and maintain a professional reception environment.
• Coordinate appointments, schedules, and follow-ups with members.
• Assist in member engagement and retention activities.
• Maintain high standards of hospitality, grooming, and customer service.