Executive - Customer Care

Rhea Healthcare; NTR; On-site; INR 120,000 - 180,000; Full time

Job summary

Rhea Healthcare is seeking a receptionist to warmly greet patients and direct them to the correct departments. The role involves maintaining patient data, handling billing, scheduling OPD appointments, and producing daily and monthly reports.

The ideal candidate will excel in customer service, possess strong communication skills, and manage multiple tasks in a busy hospital environment. On-site position with standard hospital hours.

Qualifications

• Willingness to develop meaningful patient relationships.
• Friendly, polite and tactful attitude.
• Excellent communication and presentation skills.
• Ability to handle multiple projects and deadlines.
• Motivate and energize team members.
• Ability to work with diverse customers.
• Willingness to build long-term relationships with customers.

Responsibilities

• Greet patients and inform staff of arrivals and directions.
• Maintain, update, and retrieve patient data in the hospital system.
• Enter new patient demographics accurately.
• Review forms for accuracy according to policies.
• Perform general receptionist duties and uphold grooming standards.
• Billing for patients and closing accounts daily.
• Escort patients and attendants as needed.
• Collect feedback forms and report monthly analyses to manager.
• Manage in/out appointment timings and monthly reports.
• Book OPD appointments and follow-ups.
• Reschedule OPD appointments.
• Send daily reports to concerned parties.

Skills

Relationship building

Friendly demeanor

Communication skills

Presentation skills

Multitasking

Team motivation

Customer handling

Job description

Responsibilities:

• Greeting patients and customers of the Center in a courteous manner and provide any necessary instructions/directions. Informing staff of concerned department patient arrivals.
• Understanding the Hospital Management System we have in place and adhere to the best practices of our Center in terms of maintaining, updating, and retrieving patient data in the System
• Obtaining and entering new patient demographics
• ReviewingallformsforaccuracyandcompletionaccordingtoCenterpoliciespriortoaccepting
• Other general responsibilities of a Receptionist at a Hospital Grooming standards of the centre to be followed
• Billing for the patients and closure of account on daily basis before leaving
• Escorting patients and attendants
• Collecting feedback forms from the patients and documenting the same. End of the month preparing and analyzing reports to manager (feedback and other reports)
• MaintainingtheIn&outappointmenttimingsandendofthemonthpreparingreportssendingittomanager.
• Appointment booking and follow ups for OPD patients.
• Resechulding of the OPD appointments

• Daily reports sending it to all concern

  Skillsandspecifications:

  1.Willingness to discover and develop meaningful patient relationship

  2.Friendly, Polite and tactful attitude

  3.Excellent communication and good presentation skills

  4.Ability to cope up with multiple projects and deadlines

  5.Ability to motivate and energize the fellow team members

  6.Ability to tackle with diverse customers

  7.Willing to build a long –term relationship with the customer