Receptionist

Vihanga Labs; Bengaluru; On-site; INR 200,000 - 320,000; Full time

Job summary

Vihanga Labs in Whitefield, Bengaluru, is seeking a friendly and efficient front desk associate to join our medical facility. You will greet patients, schedule visits, manage records, and handle payments in a fast-paced environment.

The role requires strong communication, attention to privacy, and teamwork to ensure smooth daily operations and excellent patient service.

Qualifications

• Prior experience working in a medical office is preferred.
• Strong communication and patient-facing skills.
• Familiarity with medical billing and appointment scheduling.
• Ability to maintain patient confidentiality and adhere to privacy laws.

Responsibilities

• Welcoming patients and visitors in person and on the phone.
• Scheduling appointments and managing the clinic calendar.
• Maintaining patient records and billing records.
• Processing payments and generating receipts.
• Coordinating with doctors and staff for schedules.
• Updating patient details in the EMR system.
• Ensuring reception area is organized and stocked.
• Handling inquiries and directing calls to appropriate departments.

Skills

Customer service

Telephone support

Appointment scheduling

EMR software

Billing and payments

Data entry

Medical records privacy

Tools

EMR systems

Billing software

MS Office

Job description

• Work Location: Whitefield, Bengaluru, Above Gold's Gym
• Shift Timings: Mon to Sat: 1pm to 9pm
• Sunday: Rotational Shift: 9am to 5pm (If you work on Sunday Shift Following Wednesday will be the Weekoff)
• Welcoming patients and vendors on the telephone and in-person visitors and answering patient inquires
• Scheduling appointments for patients. Utilize our medical office software to schedule new and follow-up appointments for our patients
• Maintaining records and accounts of patients
• Assisting patients in filling medical forms
• Processing different payments for patients
• Maintaining record of day-to-day doctor schedules and Booking and organising staff and doctor meetings
• Answering phone and transferring calls to direct and departments
• Maintaining the confidentiality of patient and doctor's information at all times
• Preparing customer bills and maintaining bill records
• Keeping track of office supplies, inventories and placing orders as necessary
• Ensuring maintenance of the reception area
• Updating patient details in Electronic Medical Records
• Compounding and dispensing medications, as prescribed by physicians
• Instructing customers on how and when to take prescribed medications
• Keeping accurate patient records
• Adhering to applicable legal rules, regulations, and procedures governing pharmaceutical practice
• Collecting Feedback and Google Reviews from Patients
• Making appointment reminding calls and sending messages to patients

Job Type: Full-timeRole & responsibilities