Hospital Reception & Billing Executive

GBR Fertility Centre; Zone 7 Ambattur; On-site; INR 201,000 - 290,000; Full time

Benefits offered by this job

Night shift option

Job summary

GBR Fertility Centre in Chennai invites a polite, well-organized Front Office Executive / Receptionist & Billing Executive to manage patient enquiries, appointments, OPD & IPD billing, and liaison between patients, doctors, and internal teams.

The role demands strong communication in Tamil and basic English, familiarity with HMS and MS Office, and empathy while handling patients, with night-shift options for both genders.

Qualifications

• 1-7 years of experience in reception, front office, billing in hospital, clinic, fertility centre or customer service roles.
• Good communication skills are essential and prior healthcare experience is preferred.
• Tamil and basic English required; Telugu is a plus.

Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Handle incoming calls, WhatsApp enquiries, and walk-in queries.
• Schedule appointments and coordinate doctor consultations.

Skills

Communication skills

Computer literacy

Tamil language

Interpersonal skills

Empathy

Education

Graduate or Diploma

Tools

HMS

MS Excel

MS Word

Email system

Job description

About The Role

GBR Fertility Centre, Chennai is looking for a polite, well-organized, and patient-friendly Front Office Executive / Receptionist & Billing Executive to manage patient enquiries, appointments, OPD & IPD Billing, reception desk activities, and daily coordination between patients, doctors, and internal teams.

Key Responsibilities

• Welcome patients and visitors in a professional and courteous manner
• Handle incoming calls, WhatsApp enquiries, and walk-in patient queries
• Schedule appointments and coordinate doctor consultationsli>
• Maintain patient records and front office registers accurately
• Guide patients regarding consultation process, reports, billing, and follow-ups
• Coordinate with doctors, nurses, counsellors, accounts, and lab teams
• Manage daily appointment flow and reduce patient waiting time
• Handle OPD & IPD billing and payment coordination
• Maintain confidentiality of patient information
• Ensure the reception area is clean, organized, and patient-friendly

Candidate Requirements

• Both Female & Male (for Night shift) candidates preferred
• 1-7 years of experience in reception, front office, billing in hospital, clinic, fertility centre, or customer service roles
• Only experienced people with good communication skills may apply
• Good spoken Tamil and basic English required & telugu is added advantage
• Basic computer knowledge for word, excel, email, HMS, etc., required
• Comfortable using phone, WhatsApp, and appointment systems
• Pleasant personality, patience, and good interpersonal skills
• Ability to handle patients with empathy and professionalism
• Prior healthcare/hospital experience is a must

Qualification

• Any graduate / diploma / higher secondary with relevant experience
• Basic computer knowledge is mandatory

Work Location

GBR Fertility Centre, Mogappair, Chennai - 600037

Salary

As per experience and interview performance and based on previous salary