RCM Trainer

GetixHealth; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

GetixHealth is seeking a diverse Healthcare Trainer to lead training and development for US Healthcare/RCM operations. The role focuses on delivering process training, ensuring knowledge retention, and guiding new hires through successful transitions while upholding quality and productivity standards.

The ideal candidate will conduct training sessions, develop materials, assess learning outcomes, and collaborate with Operations & Quality teams to implement updates and improvements.

Qualifications

• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• 3+ years of experience in US Healthcare/RCM training delivery.
• Experience with training in a BPO/ITES environment is a plus.

Responsibilities

• Deliver training for US Healthcare/RCM processes and modules.
• Create and maintain training materials (PPTs, SOPs, job aids, assessments).
• Conduct pre- and post-training assessments and track trainee performance.
• Provide floor support during nesting/transition and mentor new hires.

Skills

Communication skills

Presentation skills

Analytical skills

Problem-solving skills

Education

Graduates in any discipline

Tools

MS PowerPoint

Articulate Storyline

LMS systems

Zoom/Teams

Job description

Position Summary

GetixHealth is looking for a high-caliber diversity Healthcare Trainer to support training and development initiatives within the US Healthcare / Revenue Cycle Management (RCM) operations. The ideal candidate will be responsible for delivering process training, improving knowledge retention, and ensuring smooth transition of new hires to operations while maintaining quality and productivity standards.

Key Responsibilities

• Conduct new hire training for US Healthcare / RCM processes
• Prepare and maintain training materials (PPTs, SOPs, Job Aids, Assessments)
• Facilitate classroom training sessions
• Conduct pre- and post-training assessments
• Track trainee performance during training and nesting period
• Identify knowledge gaps and conduct refresher sessions
• Collaborate with Operations & Quality teams for process updates
• Support floor during transition and provide mentoring/coaching
• Maintain training reports, attendance, and certification records
• Proficiency in training tools and platforms (e.g., MS PowerPoint, Articulate Storyline, LMS systems, virtual training tools like Zoom/Teams).

Additional Responsibilities

• Develop and update training curriculum/content based on client-specific guidelines, payer rules, regulatory changes (e.g., HIPAA, CMS updates), and process improvements.
• Deliver specialized training on key RCM modules (e.g., charge entry, eligibility verification, claims submission/editing, denial management, AR follow-up, payment posting, refunds/credit balance).
• Conduct On-the-Job Training (OJT), shadowing, and floor support during nesting/transition phases to ensure smooth knowledge transfer.
• Analyze trainee and team performance data (e.g., quality scores, productivity metrics, error trends) to identify root causes and design targeted upskilling/refresher programs.
• Ensure training compliance with client SLAs, audit requirements, and organizational quality standards.
• Participate in calibration sessions with Quality/Operations to align on scoring guidelines and process interpretations.
• Create and maintain certification programs, including final assessments and re-certification for ongoing associates.
• Support cross-training initiatives across RCM sub-processes and client accounts as needed.
• Contribute to continuous improvement by documenting best practices, lessons learned, and feedback from trainees/operations.

Added Advantages

• In -depth knowledge of US healthcare payers (Medicare, Medicaid, commercial), denial/appeal processes, CPT/HCPCS/ICD-10 coding basics, and common billing software (e.g., Athenahealth, Epic, Cerner, or similar).
• Proven track record of improving team performance metrics (e.g., reduced denials, faster AR days, higher first-pass resolution) through effective training
• Experience working in a BPO/ITES environment supporting US healthcare clients
• Ability to handle night shifts or flexible US timings (EST/CST) with rotational/weekend availability as required.
• Certification in medical billing/coding (e.g., CPC, CPB from AAPC) or equivalent RCM credentials is a plus
• Strong interpersonal skills with experience training diverse groups (freshers to experienced associates) and handling feedback effectively.

Requirements

• 3+ years of experience in US Healthcare / RCM domain in training delivery
• Strong knowledge of Medical Billing lifecycle
• Excellent communication and presentation skills
• Good analytical and problem-solving skills
• Ability to manage multiple training batches
• Must be flexible to work US business hours

( WE WOULD RECOMMEND FEMALE CANDIDATES TO APPLY FOR THIS ROLE )

EDUCATION

Graduates in any discipline

LOCATION

Eco Space, Bellandur (Bangalore)

NOTE

Work from office

WORKING TIME

6:30 PM to 3:30 AM (Office Transport will Be provided)

EXPERIENCE

3+ years Exp

About GetixHealth

GetixHealth provides hospitals, clinics, university medical centers, and other healthcare facilities across the United States with comprehensive revenue cycle management (RCM) services.

Our services are customized to the needs of our client and can either include all facets of the front and back office revenue cycle or a mixture of these services, including but not limited to: medical coding and billing, claims management, insurance eligibility services, medicaid/medicare specialized services, and self-pay and bad debt collections.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.