Associate Director – Training

Credence Global Solutions; Pune District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Credence Global Solutions is seeking a seasoned Training Leader for our RCM BPO division in Pune. You will design and drive a company-wide training strategy, lead the training team, and ensure consistent delivery across service lines.

Responsibilities include developing RCM content with SMEs, overseeing onboarding and upskilling, ensuring HIPAA compliance, and measuring program impact with KPIs. The role requires 10+ years in training, with 5+ years in leadership within healthcare or BPO, and

Qualifications

• Bachelor’s degree required in healthcare management or related field; master’s preferred.
• 10+ years in training/learning/development in BPO or healthcare.
• 5+ years in leadership overseeing large training programs for RCM or similar services.
• Strong knowledge of RCM processes, billing, coding, compliance, and payer systems.
• Experience with LMS and digital learning platforms.

Responsibilities

• Develop and lead a company-wide training strategy aligned with business goals and client needs.
• Oversee design, delivery, and continuous improvement of RCM training programs.
• Lead the training department to ensure consistent delivery across service lines.
• Manage onboarding and upskilling programs for all staff.
• Tailor client-focused training to account-specific processes and expectations.
• Establish and maintain compliance and certification programs (e.g., HIPAA).
• Manage training budget and evaluate LMS tools to enhance delivery.

Skills

Leadership

Communication

Presentation

Interpersonal skills

Education

Bachelor's degree in Healthcare Management, Business Administration, or related field

Master’s degree is a plus

Tools

LMS Platforms

Job description

RCM

Job Roles & Responsibilities

1. Training Strategy and Leadership:
2. Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices.
3. Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space.
4. Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines.

• RCM BPO Knowledge Development:
• Ensure training programs address key components of Revenue Cycle Management, including billing, coding, claims management, payer relations, compliance, and regulatory standards.
• Collaborate with subject matter experts (SMEs) to create specialized content for different roles within the RCM process (e.g., medical coders, billing specialists, claim adjudicators).
• Stay current with changes in the healthcare industry and RCM technology to ensure training materials reflect the latest trends, tools, and regulations.

• Performance Improvement:
• Analyze operational performance metrics to identify training gaps and areas for improvement and develop targeted programs to address these needs.
• Monitor the effectiveness of training programs through assessments, feedback, and KPIs to ensure training initiatives result in improved employee performance and business outcomes.
• Partner with operations leadership to drive continuous improvement in quality, efficiency, and employee engagement through ongoing training initiatives.

• Onboarding and Upskilling:
• Oversee the development and execution of comprehensive onboarding programs for new employees, ensuring a smooth transition into the company and its operations.
• Create and manage upskilling programs for existing staff to increase their knowledge and performance in core RCM functions.

• Client-Focused Training:
• Ensure that training programs are tailored to the needs of client accounts, focusing on client-specific processes, systems, and expectations.
• Serve as a key point of contact for clients regarding training requirements and ensure that the RCM BPO team consistently meets client standards and expectations.

1. Compliance and Certification:
2. Ensure that all training programs adhere to healthcare industry regulations, compliance standards (e.g., HIPAA), and accreditation requirements.
3. Lead efforts to establish and maintain certification programs for employees in relevant areas of RCM, including coding certifications and compliance training.

• Budget and Resource Management:
• Manage the training department’s budget, ensuring that resources are allocated efficiently across training programs and initiatives.
• Evaluate and incorporate training technologies (LMS platforms, virtual learning tools) to enhance program delivery and learner engagement.

Candidate Requirements

Education:

• Bachelor's degree in Healthcare Management, Business Administration, or related field. A Master’s degree is a plus.

Experience:

• Minimum 10years of experience in training, learning, or development in the BPO or healthcare industry.
• At least 5years in a leadership role overseeing large-scale training programs for RCM or similar services.
• In-depth knowledge of Revenue Cycle Management processes, healthcare billing and coding, regulatory compliance, and payer systems.
• Experience working with Learning Management Systems (LMS) and other digital learning platforms.

Skills:

• Strong leadership and team management skills with the ability to inspire and motivate staff.Excellent communication, presentation, and interpersonal skills.
• Proven ability to develop and execute training programs that drive measurable performance improvements.
• Analytical mindset with the ability to assess training effectiveness and make data-driven decisions.
• Proficiency in project management and resource allocation.

Kindly Note:At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.

If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence.

Please report any such incidents immediately to our official HR team at [e-mail] Your safety and trust are important to us. Thank you for helping us maintain a fair and

transparent hiring environment.