RCM Trainer

Keka Technologies Private Limited; Ahmedabad District; On-site; INR 500,000 - 800,000; Full time

Job summary

Keka Technologies Private Limited is seeking an experienced RCM Trainer to drive technical capability building across the organization. The candidate will identify training needs, design modules, deliver technical and process training, and continually improve learning outcomes across RCM domains.

Responsibilities include Identifying skill gaps, creating training calendars, developing SOPs and materials, and delivering onboarding, refresher, and upskilling sessions for RCM teams in Medical

Qualifications

• Experience in identifying training needs (TNI) based on business metrics.
• Strong domain expertise across end-to-end Revenue Cycle Management.
• Ability to train freshers, professionals, team leads and managers.

Responsibilities

• Conduct TNI and identify skill gaps at individual and department levels.
• Prepare training calendars and ensure timely delivery.
• Design and develop training modules, SOPs, presentations, assessments, and materials.
• Deliver onboarding, process, refresher, cross-functional, on-the-job and upskilling trainings for RCM teams.
• Provide training on end-to-end RCM processes including Medical Billing, AR Follow-up, Payment Posting, and Denial Management.

Skills

RCM training

Learning design

Training delivery

Performance analysis

HIPAA knowledge

Job description

We are seeking an experienced RCM Trainer to drive technical capability building across the organization. The ideal candidate will be responsible for identifying training needs, designing learning modules, delivering technical and process training, evaluating training effectiveness, and continuously improving learning outcomes. The trainer should possess strong domain expertise across the end-to-end Revenue Cycle Management process and be capable of training freshers, experienced professionals, Team Leaders, and Managers.

Key Responsibilities

• Conduct Training Need Identification (TNI) based on business requirements, quality audits, productivity, and performance metrics and identify individual, process, and department-level skill gaps.
• Prepare training calendars based on organizational needs and ensure its delivery.
• Design and develop technical training modules, SOPs, presentations, assessments, and learning materials.
• Deliver training for new joiners, process, refresher, cross-functional, on-the-job training and upskilling training for RCM teams.
• Provide training on end-to-end RCM processes including Medical Billing, AR Follow-up, Payment Posting, Charge Entry, Denial Management, Eligibility Verification, Prior Authorization, Credentialing awareness, HIPAA, and insurance guidelines.
• Evaluate training effectiveness through assessments, certifications, feedback, and post-training performance analysis.
• Collaborate with Operations, QA, HR, and leadership to drive continuous learning and performance improvement.
• Maintain training records, dashboards, and reports while ensuring training content is updated with process and payer changes.