Vice President – Training (U.S Healthcare)

Credence Global Solutions; Pune District; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Credence Global Solutions is seeking a senior Training & Development leader to shape the company’s RCM training strategy and build a world-class program for healthcare and BPO teams. The role requires extensive experience in RCM processes, LMS-driven learning, and high-impact leadership across large-scale initiatives.

The successful candidate will drive onboarding, upskilling, and client-focused training while overseeing budgets and technology adoption to improve quality, efficiency, and

Qualifications

• 15+ years of experience in training, learning, or development in the BPO or healthcare industry.
• At least 5 years in a leadership role overseeing large-scale training programs for RCM or similar services.
• In-depth knowledge of Revenue Cycle Management processes, healthcare billing and coding, regulatory compliance, and payer systems.

Responsibilities

• Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices.
• Oversee design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space.
• Lead, mentor, and manage the training department to ensure consistent delivery of training across all service lines.
• Oversee onboarding and upskilling programs to ensure smooth transitions and higher performance.
• Ensure training programs are tailored to client accounts and meet client-specific processes and expectations.
• Manage the training department’s budget and evaluate training technologies to enhance delivery and engagement.

Skills

Leadership

Training & Development

Communication

Project Management

Education

Bachelor's degree in Healthcare Management, Business Administration, or related field

Tools

LMS platforms

Job description

RCM

Job Roles & Responsibilities

1. Training Strategy and Leadership:
2. Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices.
3. Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space.
4. Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines.

• RCM BPO Knowledge Development:
• Ensure training programs address key components of Revenue Cycle Management, including billing, coding, claims management, payer relations, compliance, and regulatory standards.
• Collaborate with subject matter experts (SMEs) to create specialized content for different roles within the RCM process (e.g., medical coders, billing specialists, claim adjudicators).
• Stay current with changes in the healthcare industry and RCM technology to ensure training materials reflect the latest trends, tools, and regulations.

• Performance Improvement:
• Analyze operational performance metrics to identify training gaps and areas for improvement and develop targeted programs to address these needs.
• Monitor the effectiveness of training programs through assessments, feedback, and KPIs to ensure training initiatives result in improved employee performance and business outcomes.
• Partner with operations leadership to drive continuous improvement in quality, efficiency, and employee engagement through ongoing training initiatives.

• Onboarding and Upskilling:
• Oversee the development and execution of comprehensive onboarding programs for new employees, ensuring a smooth transition into the company and its operations.
• Create and manage upskilling programs for existing staff to increase their knowledge and performance in core RCM functions.

• Client-Focused Training:
• Ensure that training programs are tailored to the needs of client accounts, focusing on client-specific processes, systems, and expectations.

• Serve as a key point of contact for clients regarding training requirements and ensure that the RCM BPO team consistently meets client standards and expectations.
• Compliance and Certification:

1. Ensure that all training programs adhere to healthcare industry regulations, compliance standards (e.g., HIPAA), and accreditation requirements.
2. Lead efforts to establish and maintain certification programs for employees in relevant areas of RCM, including coding certifications and compliance training.

• Budget and Resource Management:
• Manage the training department’s budget, ensuring that resources are allocated efficiently across training programs and initiatives.
• Evaluate and incorporate training technologies (LMS platforms, virtual learning tools) to enhance program delivery and learner engagement.

Candidate Requirements

Education:

• Bachelor's degree in Healthcare Management, Business Administration, or related field. A Master’s degree is a plus.

Experience:

• Minimum 15 years of experience in training, learning, or development in the BPO or healthcare industry.
• At least 5 years in a leadership role overseeing large-scale training programs for RCM or similar services.
• In-depth knowledge of Revenue Cycle Management processes, healthcare billing and coding, regulatory compliance, and payer systems.
• Experience working with Learning Management Systems (LMS) and other digital learning platforms.

Skills:

• Strong leadership and team management skills with the ability to inspire and motivate staff. Excellent communication, presentation, and interpersonal skills.
• Proven ability to develop and execute training programs that drive measurable performance improvements.

• Analytical mindset with the ability to assess training effectiveness and make data-driven decisions.
• Proficiency in project management and resource allocation.

Kindly Note:At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence.

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