RBL COLLECTIONS – SALES VOICE

Zoho; Gurugram District; On-site; INR 300,000 - 520,000; Full time

Job summary

Zoho in Gurgaon, India is hiring for an RBL Collections – Sales Voice role. You will lead outbound conversations to recover balances, negotiate terms, and maintain positive client relationships while ensuring compliance.

This position emphasizes persuasive communication, CRM usage, and accurate record-keeping to support revenue growth. The ideal candidate will have debt collection or sales voice experience, a DRA certification or willingness to obtain it, and strong negotiation and listening

Qualifications

• Strong negotiation and convincing skills to meet collection targets.
• Clear and professional verbal communication.
• Active listening to understand client situations and respond appropriately.
• Basic computer literacy and familiarity with CRM systems.
• Experience or certification in CRM principles.
• DRA Certification or willingness to obtain it.

Responsibilities

• Engage with clients by phone to discuss outstanding balances and prompt payments.
• Negotiate repayment plans and settlements with clients.
• Identify root causes of non-payment and offer viable solutions.
• Maintain accurate records of interactions in the internal system.
• Adhere to regulatory guidelines and company policies on debt collection.
• Provide courteous, customer-focused service in sensitive collection scenarios.
• Collaborate with internal teams to resolve complex account issues.

Skills

Negotiation

Verbal communication

Active listening

CRM familiarity

Debt collection

Sales voice operations

Education

DRA Certification

Tools

CRM software

Job description

Gurgaon, Sector 18, India | Posted on 10/05/2026

Job Description

Summary

We are seeking a motivated professional for the role of RBL Collections – Sales Voice within the IT Services sector. This position is pivotal in driving revenue growth through effective debt recovery and sales initiatives. The ideal candidate will serve as the primary point of contact for clients, utilizing strong communication abilities to negotiate payment terms, resolve account discrepancies, and maintain positive customer relationships while adhering to strict compliance standards.

Responsibilities

• Engage with clients via telephone to discuss outstanding balances and facilitate timely payments.
• Employ persuasive techniques to negotiate repayment plans and settlement agreements.
• Actively listen to customer concerns to identify root causes of non-payment and offer viable solutions.
• Maintain accurate records of all interactions and transactions using internal database systems.
• Adhere to regulatory guidelines and company policies regarding debt collection practices.
• Provide exceptional customer service to ensure a positive experience despite the sensitive nature of the role.
• Collaborate with internal teams to resolve complex account issues and update customer profiles.

Requirements

Requirements:

• Demonstrated proficiency in negotiation and convincing skills to achieve collection targets.
• Strong verbal communication abilities with a clear and professional speaking voice.
• Active listening capabilities to understand client situations and respond appropriately.
• Fundamental knowledge of computer operations and familiarity with CRM software.
• Experience or certification in Customer Relationship Management (CRM) principles.
• Valid DRA (Debt Recovery Agent) Certification or willingness to obtain it.
• Proven background in sales voice operations or debt collection activities.