CRM - Assistant Manager (Edtech)

Aimlay Pvt Ltd ( Recruitment ); Delhi; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Performance-based incentives

Career growth opportunities

Job summary

A prominent EdTech company in Delhi is looking for a motivated Customer Relationship Manager to oversee collections through voice processes. The role involves making calls to students and resolving payment issues while maintaining a positive customer experience. Candidates should have 3-7 years of experience in collections, preferably in EdTech, with strong communication and negotiation skills. Attractive performance-based incentives and career growth opportunities are provided.

Qualifications

• 3-7 years of experience in collections, preferably within the EdTech sector.
• Proficient in English communication and negotiation.
• Familiarity with CRM systems and Excel.

Responsibilities

• Make outbound/inbound calls to facilitate collections.
• Resolve customer issues and negotiate payment terms effectively.
• Document all interactions accurately and maintain up-to-date records.
• Meet or exceed monthly collection targets.
• Coordinate with sales, finance, and support teams to resolve payment issues.
• Adhere to company protocols and compliance standards.

Skills

English communication

Negotiation

Problem-solving

Target-oriented

Tools

CRM systems

Excel

Job description

Sales | Collection & Recovery | CRM – Voice Process

Job Type: Full-Time

Job Overview

We are seeking a motivated Customer Relationship Manager for our EdTech platform in Rohini West, Delhi. This role is focused on managing collections through voice processes, ensuring timely recovery while fostering a positive customer experience.

Key Responsibilities

• Make outbound/inbound calls to students/customers to facilitate collections.
• Resolve customer issues and negotiate payment terms effectively.
• Document all interactions accurately and maintain up-to-date records.
• Meet or exceed monthly collection targets.
• Coordinate with sales, finance, and support teams to resolve payment issues.
• Adhere to company protocols and compliance standards.

Key Skills & Requirements

• 3-7 years of experience in collections, preferably within the EdTech sector.
• Proficient in English communication and negotiation.
• Familiarity with CRM systems and Excel.
• Target-oriented, with strong problem-solving skills and a customer-focused approach.
• Attractive performance-based incentives
• Career growth opportunities within a prominent EdTech company