RBB-PB-Teller Authorisers

HDFC Bank Limited; Surguja District; On-site; INR 600,000 - 900,000; Full time

Job summary

HDFC Bank Limited is seeking a Preferred Relationship Manager in the Retail Branch Banking unit in India. You will acquire and manage high net-worth customers under the Preferred programme and act as the single point of contact for financial needs, driving portfolio growth.

Responsibilities include acquiring customers, enhancing portfolio value, cross-selling products, ensuring KYC compliance, and maintaining service levels.

Qualifications

• Graduation is required; Post-Graduation preferred.
• Strong sales and relationship-building abilities.
• Knowledge of banking products and portfolio management.
• Good communication and planning skills.
• Familiarity with KYC/AML norms.
• Willingness to travel moderately.

Responsibilities

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.
• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.
• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Skills

Sales skills

Portfolio management

Cross-selling

Communication skills

Education

Graduation

Post-Graduation

AMFI Certification

IRDA Certification

NCFM Certification

Job description

Job Title

Preferred Relationship Manager

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Job Purpose

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Key Responsibilities

HNW Portfolio Management

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.

Customer Service

• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Education:

Graduation required; Post-Graduation preferred.

Certifications:

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing skills, good communication, knowledge of competition and financial trends.

Major Stakeholders

• Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.

Required Skills

Test