RBB-PB-Teller Authorisers

HDFC Bank Limited; Abu Road; On-site; INR 600,000 - 900,000; Full time

Job summary

HDFC Bank Limited seeks a Preferred Relationship Manager for Retail Branch Banking to acquire and manage HNI customers under the Preferred programme, driving portfolio growth and wallet share through cross-selling.

The role emphasizes banking product knowledge, strong communication, and adherence to KYC/AML norms, with responsibilities spanning client acquisition, portfolio hygiene, and client servicing.

Qualifications

• Graduation is required; post-graduation is preferred.
• Strong sales and relationship management capabilities.
• Knowledge of HNI client onboarding and portfolio management.
• Familiarity with KYC/AML norms and banking regulations.

Responsibilities

• Acquire new customers meeting product criteria and grow HNI wallets.
• Enhance portfolio value while maintaining hygiene parameters.
• Cross-sell bank products based on customer needs.
• Deliver excellent service and resolve queries within TAT.

Skills

Sales

Portfolio management

Banking product knowledge

Communication

Cross-selling

Relationship building

Planning and organizing

Education

Graduation

Post-Graduation preferred

Job description

Job Title

Preferred Relationship Manager

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Job Purpose

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Key Responsibilities

HNW Portfolio Management

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.

Customer Service

• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Education:

Graduation required; Post-Graduation preferred.

Certifications:

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing skills, good communication, knowledge of competition and financial trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.

Required Skills

Test