RBB-IMPERIA RELATIONSHIP MANAGER

HDFC Bank Limited; Ernakulam; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

HDFC Bank Limited in India seeks an RBB-Imperia Relationship Manager to acquire and manage HNI clients under the Imperia program. You will cross-sell bank solutions, grow portfolios, and act as the single contact for financial needs, while maintaining KYC/AML compliance and delivering strong service.

The role requires graduation with preference for post-graduation, AMFI/IRDA/NRI product knowledge certifications, and proven sales skills to meet repeated revenue targets.

Qualifications

• Graduation required; Post-Graduation preferred.
• AMFI Certification, IRDA Certification, NRI Product Knowledge.
• Strong sales and relationship-building capabilities.

Responsibilities

• Acquire and manage HNI customers under the Imperia program.
• Cross-sell bank products based on customer needs.
• Achieve monthly and yearly revenue targets.
• Ensure error-free documentation for account opening and instructions.
• Adhere to KYC/AML norms and 5-S workstation standards.
• Provide quality customer service and resolve queries within TAT.
• Promote direct banking channels for customer convenience.

Skills

Sales & Portfolio Management

Cross-selling

Customer relations

Communication skills

Planning & organizing

Education

Graduation

Post-Graduation

Job description

Job Title

RBB-Imperia Relationship Manager

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Version No

Job Purpose

Responsible for acquiring and managing HNI customers under the Imperia program, enhancing relationship profitability through cross-selling, portfolio growth, and retention. Serve as a single point of contact for financial needs, increasing wallet share and overall relationship value.

Key Responsibilities

HNW Portfolio Management

Liaise with PB/Preferred RM to identify eligible customers.

Acquire new customers meeting product criteria.

Enhance portfolio value and maintain hygiene parameters.

Cross-sell bank products based on customer needs.

Achieve monthly and yearly revenue targets.

Operations, Marketing & Processes

Ensure error-free documentation for account opening and instructions.

Adhere to KYC/AML norms and 5-S workstation standards.

Increase wallet share and cross-sell bank products.

Enhance Income Generating Product Group Holding (IPGH).

Customer Service

Deliver quality customer service and resolve queries within TAT.

Inform customers of regulatory or process changes.

Promote direct banking channels for customer convenience.

Ensure smooth portfolio handover and backup support.

Education:

Graduation required; Post-Graduation preferred.

Certifications:

AMFI Certification, IRDA Certification, NRI Product Knowledge.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication skills, knowledge of competition and trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.

Required Skills

Refer to the Job Description