Relationship Manager Platinum

AU Small Finance Bank; Sikar; On-site; INR 300,000 - 420,000; Full time

Job summary

AU Small Finance Bank seeks a Sales Executive/Officer to manage and grow relationships with High Net Worth clients, focusing on banking and investment products. The role targets CASA growth, NTB acquisition, and cross-selling to boost portfolio profitability.

The position involves extensive field work (high travel) with 90% field and 10% office presence, requiring excellent communication, client handling, and rigorous adherence to bank policies. Valid two-wheeler and smartphone preferred.

Qualifications

• Proficiency in professional communication, both verbal and written.
• Local language fluency and soft skills for client interaction.
• Strong relationship management and client servicing focus.
• Experience in sales forecasting and reporting.

Responsibilities

• Meet sales targets (numbers and value) per scorecard.
• Grow HNI banking & investment relationships within portfolio.
• Increase CASA balances and deepening existing relationships.
• Cross-sell and upsell to enhance portfolio profitability.
• Capture opportunities via client profiling in CRM and documentation.

Skills

Professional communication

Regional language

Relationship management

Sales forecasting

Job description

Position description:

Accountable for meeting sales targets (No. and value) as per the defined scorecard

Primary Responsibilities:

1. Manage and grow the banking and investment relationships of High Net Worth (HNI) clients under the their portfolio.2. Increase CASA balances in the assigned portfolio through deepening existing relationships and acquiring new-to-bank (NTB) customers.3. Drive overall growth in liabilities and investment products within the HNI segment.4. Capture and maximize business opportunities through detailed client profiling in line with organizational processes (CRM).5. Develop and expand customer relationships for both liability and retail asset products.6. Inform clients about new products and enhancements to deepen and broaden banking relationships.7. Ensure portfolio profitability by cross-selling and up-selling across the Banks product suite.8. Manage segment-wise customer migration to enhance profitability and optimize service delivery.

Additional Responsibilities:

• 1. Deliver a superior service experience that exceeds the expectations of AU clients.2. Proactively identify potential problem accounts and implement risk-mitigating strategies.3. Ensure customer migration across sub-segments is managed smoothly and aligned with Bank policies.4. Promote and drive usage of digital and alternate banking channels to improve client convenience and reduce operational costs.5. Accurately and consistently record all sales and client engagement activities in the CRM system.6. Ensure strict compliance with regulatory and internal policies, especially in customer onboarding and account management.7. Foster long-term client relationships through trust, transparency, and proactive engagement.

Required work experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators:

Business Volume, Average Ticket size, Boarding rate

Required Competencies:

1. ownership and accountability for results2. Customer-centric mindset and actions 3. adept at handling digital business apps and software4. hard work and detail-orientation5. eager to learn and grow as a banking professional 6. positive mindset, ethical and high integrity7. Bias for Action and Urgency

Required Knowledge:

1. Aptitude for lead generation2. Target Market Knowledge - Local Area geography familiarity3. Familiarity with Digital applications5. Detailed data collection/recording

Required Skills:

1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken2. Relationship Management - Client-Centric Approach, respectful3. Sales Forecasting Reporting

Required abilities

• Physical: 1. Physical fitness2. Mental agility3. Ability to do extensive field travel/work4. Ability to handle work pressure and demanding clients
• Other: 1. Valid Two-Wheeler Driving License2. Personal 2-wheeler3. Own Smartphone4. track record of past employment5. Positive reference check and clear civil report

Work Environment Details:

90% - Field, 10% - Office

Specific requirements

• Travel: High
• Vehicle: 2-wheeler

Other details

• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement

Compliance Related:

1. Aherence to Code of Conduct policy of the bank2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.4. Ensure adherence to KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines during all customer onboarding and account-opening processes.