RBB-Imperia Relationship Manager - Kolkata - 9th sept

Hdfc Bank; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HDFC Bank in Kolkata seeks a RBB-Imperia Relationship Manager to acquire and manage HNI clients within the Imperia program, driving wallet share and portfolio growth through cross-selling and service excellence. You will be the single point of contact for clients’ financial needs and maintain high standards of service and compliance.

The role emphasizes sales and portfolio management with moderate travel, requiring graduation and relevant certifications.

Qualifications

• Graduation required; Post-Graduation preferred.
• AMFI Certification, IRDA Certification and NRI Product Knowledge
• Strong sales and cross-selling capabilities with portfolio focus.

Responsibilities

• HNI client acquisition and portfolio management under the Imperia program.
• Cross-sell bank products based on customer needs and targets.
• Ensure error-free documentation, KYC/AML adherence, and process standards.
• Achieve monthly and yearly revenue targets and maintain portfolio hygiene.
• Coordinate with PB/Preferred RM, operations and product teams to optimize wallet share.

Skills

Sales and influencing skills

Banking product knowledge

Planning and organizing

Communication skills

Knowledge of competition and trends

Education

Graduation required; Post-Graduation preferred

AMFI Certification

IRDA Certification

NRI Product Knowledge

Job description

Job Title

RBB-Imperia Relationship Manager

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Job Purpose

Responsible for acquiring and managing HNI customers under the Imperia program, enhancing relationship profitability through cross-selling, portfolio growth, and retention. Serve as a single point of contact for financial needs, increasing wallet share and overall relationship value.

Key Responsibilities

HNW Portfolio Management

• Liaise with PB/Preferred RM to identify eligible customers.
• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Achieve monthly and yearly revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation for account opening and instructions.
• Adhere to KYC/AML norms and 5-S workstation standards.
• Increase wallet share and cross-sell bank products.
• Enhance Income Generating Product Group Holding (IPGH).

Customer Service

• Deliver quality customer service and resolve queries within TAT.
• Inform customers of regulatory or process changes.
• Promote direct banking channels for customer convenience.
• Ensure smooth portfolio handover and backup support.

Education:

Graduation required; Post-Graduation preferred.

Certifications:

AMFI Certification, IRDA Certification, NRI Product Knowledge.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication skills, knowledge of competition and trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.