PERSONAL BANKER-NRI

HDFC Bank; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

HDFC Bank is seeking a Personal Banker - NRI Business to drive acquisition and relationship management in the Classic program. The role focuses on growing assets, liabilities, and cash management products through targeted client engagement.

The position requires Graduation, with Post-graduation preferred, and certifications in NRI product knowledge, AMFI, and IRDA. Strong sales and communication skills are essential for success.

Qualifications

• Graduation completed; Post-graduation preferred.
• Certification in NRI Product and regulatory knowledge, AMFI, IRDA advantageous.
• Strong sales and banking product knowledge expected.

Responsibilities

• Identify and upgrade branch customers meeting Classic program criteria and flag them in the system.
• Acquire new customers and enhance portfolio value across LI, MF, CASA, FX, and Quickremit.
• Deliver quality service by resolving queries and informing customers of regulatory changes; resolve complaints within TAT.

Skills

Sales and influencing skills

Banking product knowledge

Planning and organizing

Communication

Knowledge of competition and financial

Education

Graduation

Post-graduation preferred

NRI Product and Regulatory Knowledge

AMFI Certification

IRDA Certification

Job description

Job Purpose

Build and manage relationships with Classic program clients to ensure customer acquisition, retention, and income generation through sales of Assets, Liability, and Cash Management products.

Role Description

Job Title Personal Banker - NRI Business

Business Unit NRI Business

Reporting To Regional Head / PB Head

Job Function and Role Type Sales, Individual Contributor

Version No 2.0

Key Responsibilities

• HNW Portfolio Management Identify and upgrade branch customers meeting Classic program criteria; Acquire new customers meeting product criteria and flag them on the system; Enhance portfolio value and achieve revenue and top-line targets for products like LI, MF, CASA, FX, and Quickremit; Interact regularly with customers to build relationships and understand profiles; Product Group Holding (IPGH) Is Reached; Ensure optimal income-generating product group holding; Enhance client CTG levels and ensure customer satisfaction.
• Product Group Holding (IPGH) is reached.
• Group profitability is achieved
• Deliver quality customer service by resolving queries and complaints within the same day; Inform customers of regulatory or process changes and update them on program features; Ensure all complaints are resolved within the bank-specified TAT.

Education

Graduation required; Post-graduation preferred.

Certifications

NRI Product and Regulatory Knowledge, AMFI Certification, IRDA Certification.

Key Competencies

Sales and influencing skills, banking product and process knowledge, planning and organizing skills, communication, knowledge of competition and financial trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, NR Product Team, Treasury, HLIC, Insurance CAM, MF Fund Houses, HSL.