Quote Support Representative

Righttalentrightnow; Bengaluru; On-site; INR 5,671,000 - 8,507,000; Full time

Job description

Industry IT-Software / Software Services / testing

Experience Range 2 - 5 Years

Qualification Graduate

Open

Job Description

About Us

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.Read about us at https://aeriestechnology.com

About Business Unit

TPx is a leading nationwide managed service provider focused on the success of small- and medium-sized businesses (SMBs) with approximately 18,000 customers in more than 49,000 locations across the U.S. For more than two decades, TPx has offered managed services and solutions to help customers across every business sector address the growing complexity of their IT environments. For more information, visit www.tpx.com

Roles and Responsibility

JOB DESCRIPTION TEMPLATE

Job Title:

Quote Support Representative

General Purpose:

The Quote Support Representative, working as part of the Sales Support team, is responsible for building quotes for the TPx Sales organization. This role works directly with the US-based Sales Support Team to build quotes based on Sales Team’s specification for what TPx products and services best fit the end customer’s needs.

Report To:

Direct Reports:

No

Essential Duties and Responsibilities:

• Performs day-to-day quote building activities for the TPx Sales organization based on direction and prioritization provided by the Sales Support Team Lead (based in the US) . Quote types include:
  • Simple (1-2 product s , up to 5 locations) quotes
  • Straight r enewal quotes for Small Business Customers ( i.e., do not include any changes to their current services)
• Adding customer addresses in Salesforce
• Opening quote service tickets to address any validation issues.
• Opening quote work tickets to Commercial Deal Desk, Access Management
• Does initial Access pricing look-up in a vendor Portal (Connectbase)
• When requested by Team Lead, send customer contracts via Docusign.
• Maintains detailed documentation and tracker for all in-process and completed quotes.
• Ensures quote turnaround is timely and falls within the established SLAs.
• Collaborates closely with Team Lead during the quote building activities and performs said tasks based on direction and prioritization by Team Lead
• Performs other duties as assigned

R equired Qualifications:

Education and Experience

• Associates (2-yr) or Bachelor’s (4-yr) degree in IT, mathematics, b usiness a dministration, or a related field or equivalent combination of education and experience .
• 2+ years’ experience with data entry and query in an Excel spreadsheet
• Experience with MS Office Suite (Outlook, Word , Teams )
• Experience with CRM tools (Salesforce.com, CPQ or similar tools) is a plus.
• Experience with data analysis and reporting is a plus.

Knowledge, Skills, and Abilities

• Good analytical and problem-solving skills with attention to detail.
• Strong ability to structure and present data in Excel.
• Communication and people skills to work effectively with both technical and business teams.
• Ability to do high-quality work independently (with limited direction)
• Ability to handle sensitive information with confidentiality.
• Ability to work on multiple tasks in parallel.
• Proactive and results-driven with a focus on continuous improvement.

Key Performance Indicators (KPIs)

• Quote turnaround time.
• Quote accuracy rate.
• Number of quotes processed.
• Quote-to-order conversion rate.
• Sales rep’s satisfaction and responsiveness metrics.
• Compliance with pricing and approval procedures.

TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

We are committed to providing reasonable accommodation for qualified individuals with disabilities. If you need assistance or accommodation , please let us know during the application process.