Inside Sales Representative

Tech Data APAC; New Delhi; On-site; INR 400,000 - 800,000; Full time

Benefits offered by this job

Country-specific benefits

Career development programs

Life empowerment programs

Diversity & inclusion

Onboarding program

Community involvement opportunities

Job summary

Tech Data APAC is seeking an Inside Sales professional in India to manage quotation and order entry, build strong customer relationships, and drive sales growth. You will develop account plans with the Field Sales Executive or Business Development Manager, plan outbound calls, and maintain accurate CRM records.

The role emphasizes proactive sales activities, strong product knowledge, and the ability to meet KPIs while navigating a dynamic IT marketplace.

Qualifications

• 1–3 years of IT systems experience for quotation, order entry, and CRM.
• Knowledge of related products is desirable but not essential.
• IT industry knowledge is desirable but not essential.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Drive monthly/quarterly sales and margin targets.
• Build relationships through proactive engagement and knowledge of products.
• Develop and execute account plans with Field Sales Executive or Business Development Manager.
• Plan outbound calls to generate new business opportunities.
• Perform active inbound selling and manage quotations.
• Generate and own a pipeline of deals.
• Maintain CRM information and reporting for customers.
• Provide, sell and negotiate product information, pricing, offers and promotions.
• Ensure SLAs with customers are satisfactory.
• Attain KPIs such as talk time, outbound calls, renewal rates, and switch rates.

Skills

Customer relationship mgmt

Sales knowledge

Communication skills

Planning & prioritization

Numerical aptitude

Detail oriented

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

• Drive monthly/quarterly sales and margin targets
• Build excellent customer relationships through proactive engagement and demonstrable specialist product knowledge
• Develop relationships with key internal and external contacts
• Develop and execute account plans to maintain and grow customer base, in conjunction with a Field Sales Executive or Business Development Manager
• Plan outbound calls to customers to generate new business opportunities
• Perform active inbound selling
• Build accurate and timely quotations to customers
• Generate and own a pipeline of deals
• Manage backorder expectations and reporting for customers
• Maintain and provide accurate information to Customer Relationship Management (CRM) system
• Provide, sell and negotiate product information, pricing, special offers and promotions
• Ensure Service Level Agreement (SLAs) with customers are satisfactory
• Attain Key Performance Indicators (KPIs) such as daily talk time, outbound calls, renewal rates and switch rates

Knowledge, Skills And Experience

• Minimum 1 to 3 years of relevant experience in IT systems for quotation, order entry, customer relationship management
• Knowledge of relevant products would be desirable but not essential
• IT industry knowledge would be desirable but not essential
• Working knowledge of Microsoft Word, Excel, Outlook
• Good understanding of sales processes
• Ability to plan and prioritize
• Results-oriented
• Strong oral and written communication skills
• Demonstrated ability to build relationship
• Comfortable with numbers
• Meticulous

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.