Sales Operations Analyst (Subscriptions)

NextGenEnergyJobs; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Team events

Job summary

NextGenEnergyJobs is seeking a Sales Operations Analyst (CPQ) to own end-to-end quote creation and the system support architecture that accelerates our global Q2C lifecycle. You will partner with field sales, IT, and Deal Desk to remove operational friction, ensuring opportunities move with precision and speed.

The role requires 4+ years of CPQ experience, advanced data analysis using Google Sheets and Excel, and strong cross-functional troubleshooting.

Qualifications

• 4+ years of CPQ and Quote-to-Cash experience in enterprise systems.
• Advanced data analysis using Google Sheets and Excel.
• Ability to translate system issues into actionable requirements for IT and GTM stakeholders.
• Experience with SLA management and enterprise ticketing (ServiceNow, Jira).
• Location: Bengaluru, India—in-office per policy.

Responsibilities

• As our Sales Operations Analyst (CPQ), own end-to-end quote creation and system support architecture for the Q2C lifecycle.
• Resolve quote architecture bottlenecks and improve opportunities throughput within SLA timelines.
• Analyze recurring issues and partner with IT engineering to deploy permanent improvements.
• Lead and execute UAT for CPQ and CRM solutions before global rollout.
• Create SOPs, process docs, and FAQs to enable field self-service and reduce cycle times.

Tools

Salesforce CPQ

Google Sheets

Excel

ServiceNow

Jira

Job description

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

Key Responsibilities

• As our Sales Operations Analyst (CPQ), you will own the integrity of the end-to-end quote creation and system support architecture that accelerates our global Quote-to-Cash (Q2C) lifecycle. Operating as a critical partner to field sales, IT, and Deal Desk teams, you will eliminate operational friction by turning system troubleshooting into sustainable, long-term process improvements. Your mission is to maximize velocity for field sellers, ensuring their opportunities move seamlessly through our ecosystem with high precision and minimal turnaround time. By bridging technical system capabilities with strategic sales execution, you will directly influence the revenue readiness and operational agility of our global Go-To-Market teams.
• Optimize Quote-to-Cash Systems Velocity: Serve as the strategic operational anchor for field sales teams, resolving critical quote architecture, opportunity management, and system bottlenecks within strict SLA timelines to keep active deals moving forward smoothly.
• Engineer Sustainable Root-Cause Fixes: Analyze recurring ticket trends and system performance anomalies to isolate root causes, partnering directly with IT engineering to deploy automated, permanent system enhancements rather than temporary transactional fixes.
• Govern Business Alignment via Testing: Lead and execute comprehensive User Acceptance Testing (UAT) for all deployed CPQ and CRM solutions, ensuring technical features align perfectly with field sales workflows and business requirements before global rollout.
• Scale Operational Excellence & Self-Service: Collaborate with regional Sales Operations teams to identify bottlenecks, authoring technical SOPs, process documentation, and FAQs that empower field self-service and drastically reduce cycle times.

Requirements

• CPQ & Quote-to-Cash Architecture Mastery: 4+ years of hands-on experience managing the opportunity lifecycle and quote operations workflows within enterprise CPQ platforms (such as Salesforce CPQ) where transactional accuracy directly impacts revenue execution.
• Advanced Data Synthesis & Analysis: Deep technical proficiency using Google Sheets and Excel (including complex queries, advanced data modeling, and array formulas) to analyze operational trends, build dashboard reporting, and audit pipeline data.
• Cross-Functional Technical Troubleshooting: Proven ability to translate complex system issues into actionable technical requirements, collaborating effectively with IT, engineering, and GTM stakeholders to resolve cross-platform data alignment friction.
• High-Ownership Service Delivery: A proactive, detail-oriented approach to SLA management, with demonstrated experience using enterprise ticketing ecosystems (such as ServiceNow or Jira) to track, prioritize, and optimize business operations support.
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the India office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.