Quality Assurance Associate Manager

Accenture Infrastructure and Capital Projects, LLC; Bengaluru; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Accenture is seeking a Quality Assurance Associate Manager in Bengaluru to oversee quality control and compliance within the Customer Support vertical. The role involves resolving customer queries, managing escalations, and ensuring fault closure within SLAs, with emphasis on anti-corruption, BCM, and information security policies.

The candidate should have 10–14 years of experience, a graduation degree, and strong numerical and stakeholder management skills to drive process improvements and

Qualifications

• Graduation in any discipline.
• 10–14 years of experience in QA/audit domains.
• Experience with quality control processes and audits.

Responsibilities

• In-depth analysis and resolution of moderately complex problems.
• Develops new solutions or adapts existing methods.
• Aligns team goals with senior management strategy.
• Interacts with supervisors, peers, and client teams.
• Independently selects procedures and approaches on new tasks.
• Manages medium to small teams or work efforts in projects.
• May work in rotational shift patterns.

Skills

Quality Management

Quality Assurance

Internal Audit QA

Numerical ability

Stakeholder management

Contact Center QA Monitoring

Education

Any Graduation

Job description

Skill required: Quality Checks - Operational Audit & Compliance
Designation: Quality Assurance Associate Manager
Qualifications: Any Graduation
Years of Experience: 10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Quality control is a process by which entities review the quality of all factors involved in production The Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks. The role may require for you to have a good understanding of anti corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required.

What are we looking for?

• Quality Management
• Quality Assurance (QA)
• Internal Audit Quality Assurance
• Numerical ability
• Ability to manage multiple stakeholders
• Contact Center Quality Monitoring

Roles and Responsibilities:

• In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.