Quality Assurance Analyst

Accenture PLC; Thane; Presencial; INR 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Accenture is seeking a Quality Assurance Analyst to join our Customer Support aligned team. You will perform quality checks, audits and ensure compliance, resolving customer queries within SLA and driving improvements in processes.

The role requires 3–5 years of QA experience, graduation, and strong Excel/PowerPoint skills, with the ability to work collaboratively in a fast-paced environment and adapt to shifts.

Formación

• Graduation is required.
• 3–5 years of QA experience.
• Experience with Excel and PowerPoint.

Responsabilidades

• Assist in analyzing and resolving lower-complexity problems.
• Interact with peers and supervisors for daily tasks.
• Handle escalations and customer complaints within defined SLAs.
• Support audit and compliance activities and drive process improvements.

Conocimientos

Quality Assurance

Quality Auditing

Quality Management

Adaptable and flexible

Commitment to quality

Agility for quick learning

Written and verbal communication

Teamwork

Microsoft Excel

Microsoft PowerPoint

Educación

Any Graduation

Herramientas

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Skill required:

Quality Checks - Operational Audit & Compliance

Designation:

Quality Assurance Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertically and help us in managing or resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
• Quality control is a process by which entities review the quality of all factors involved in production
• Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit or validate current control effectiveness and drive improvements wherever required.

What are we looking for?

• Quality Assurance (QA)
• Quality Auditing
• Quality Management
• Adaptable and flexible
• Commitment to quality
• Agility for quick learning
• Written and verbal communication
• Ability to work well in a team
• Microsoft Excel
• Microsoft PowerPoint

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problemsYour day to day interaction is with peers before updating supervisorsIn this role you may have limited exposure with clients and managementYou will be given moderate level instruction on daily work tasks and detailed instructions on new assignmentsThe decisions you make impact your own work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of workPlease note that this role may require you to work in rotational shifts Any Graduation

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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