Quality Assurance Senior Analyst

8129 ASOL - Bangalore 10 SEZ Company; Bengaluru; On-site; INR 650,000 - 950,000; Full time

Job summary

Accenture is a global professional services company seeking a Quality Assurance Senior Analyst in Bengaluru. You will be aligned with our Customer Support vertical, handling quality checks, audits, and compliance design alongside resolving escalations within SLA.

The role involves validating operational processes, mitigating risks, and working with anti-corruption, BCM and infosec policies. Rotational shifts may be required.

Qualifications

• Graduation required with 5–8 years in QA/audit/compliance.
• Experience in quality control, audit processes and compliance.
• Adaptable, quick to learn and agile in operations.

Responsibilities

• Analyze and solve lower-complexity problems with guidance.
• Interact with peers and update supervisors on progress.
• Limited client exposure and management interaction may occur.
• Follow moderate daily instructions and new task briefs.
• Work as an individual contributor within a team and rotate shifts if required.

Skills

Quality Management

Quality Assurance

Internal Audit QA

Adaptable

Agility

WFM

Education

Any Graduation

Job description

Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing or resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
• Quality control is a process by which entities review the quality of all factors involved in production
• The Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks.
• The role may require for you to have a good understanding of anti corruption, BCM and infosec policies, records management and contractor controls.

The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required

What are we looking for?

• Quality Management
• Quality Assurance (QA)
• Internal Audit Quality Assurance
• Adaptable and flexible
• Agility for quick learning
• Workforce Management (WFM)

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture