Quality Assurance Analyst

8133 ASOL Mumbai 7 SEZ Company; Navi Mumbai; Hybrid; INR 350,000 - 550,000; Full time

Job summary

Accenture Belong. Grow. Thrive. Accenture is seeking a Quality Assurance Analyst to support customer support operations with quality checks, audits, and process validation.

You will analyze lower-complexity problems, document findings, and help ensure SLAs are met while maintaining data accuracy and regulatory compliance. The role may require rotational shifts and strong Excel/PowerPoint skills, plus teamwork.

Qualifications

• Analytical thinker capable of auditing processes for quality and compliance.
• Experience in quality control and handling customer-facing issues.
• Strong documentation and communication skills required.

Responsibilities

• Analyze lower-complexity problems and provide resolutions.
• Interact with peers and supervisors; may have limited client exposure.
• Follow instructions on daily tasks with defined scope; contribute as a team member.

Skills

Quality Assurance

Quality Auditing

Quality Management

Adaptable and flexible

Commitment to quality

Agility for quick learning

Written and verbal communication

Teamwork

Microsoft Excel

Microsoft PowerPoint

Education

Graduation

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertically and help us in managing or resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
• Quality control is a process by which entities review the quality of all factors involved in production
• Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit or validate current control effectiveness and drive improvements wherever required.

What are we looking for?

• Quality Assurance (QA)
• Quality Auditing
• Quality Management
• Adaptable and flexible
• Commitment to quality
• Agility for quick learning
• Written and verbal communication
• Ability to work well in a team
• Microsoft Excel
• Microsoft PowerPoint

Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers before updating supervisors In this role you may have limited exposure with clients and management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture