Quality Assurance Analyst

8129 ASOL - Bangalore 10 SEZ Company; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

Accenture in Bengaluru is seeking a Quality Assurance Analyst to join its Customer Support vertical. You will help manage and resolve customer queries, handle escalations, and close faults within SLAs while performing quality checks to ensure compliance with standards.

The role requires 3–5 years of experience, graduation, and proficiency in Excel, PowerPoint, analytics tools, and strong written and verbal communication.

Qualifications

• Graduation is required.
• 3 to 5 years of experience in quality assurance.
• Experience with customer support or complaint handling is a plus.

Responsibilities

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Skills

Microsoft Excel

Microsoft PowerPoint

Workforce Analytics

Workforce Experience Analytics

Adaptable and flexible

Ability to perform under pressure

Written and verbal communication

Ability to meet deadlines

Ability to work well in a team

Education

Any Graduation

Job description

Skill required

Quality Checks - Operational Audit & Compliance

Designation

Quality Assurance Analyst

Qualifications

Any Graduation

Years of Experience

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Quality Checks involve the process of reviewing and inspecting products or services to ensure they meet specified standards and requirements. This can include testing, measuring, and verifying various aspects of the product or service. The goal is to identify and correct any defects or issues before they reach the customer. Effective quality checks help maintain high standards, improve customer satisfaction, and reduce the risk of returns or complaints. They are essential for maintaining the reputation and reliability of a business. Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit/validate current control effectiveness and drive improvements wherever required.

What are we looking for?

• Microsoft Excel
• Microsoft PowerPoint
• Workforce Analytics
• Workforce Experience Analytics
• Adaptable and flexible
• Ability to perform under pressure
• Written and verbal communication
• Ability to meet deadlines
• Ability to work well in a team

Roles and Responsibilities

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation About Accenture

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture