Quality Assurance Analyst

Accenture in India; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in India in Navi Mumbai is seeking a Quality Assurance Analyst with 3 to 5 years of experience to join our Customer Support vertical. You will perform QA checks, review processes, and ensure compliance with established standards while supporting resolution of customer queries.

The role emphasizes collaboration, adaptability, and clear communication. You will contribute to reducing escalations, closing faults within SLA, and driving quality improvements across operational functions in a

Qualifications

• Graduation is required.
• 3 to 5 years of QA experience.
• Strong understanding of quality assurance processes.
• Experience with audits and compliance in operations.

Responsibilities

• Align with Customer Support to manage and resolve queries.
• Handle escalations and complaints within SLA.
• Perform quality checks and audits of operational processes.
• Document findings and suggest process improvements.

Skills

Quality Assurance

Quality Auditing

Quality Management

Adaptable and flexible

Commitment to quality

Agility for quick learning

Written and verbal communication

Teamwork

Education

Graduation

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Skill required: Quality Checks - Operational Audit & Compliance
Designation: Quality Assurance Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?

• You will be aligned with our Customer Support vertically and help us in managing or resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
• Quality control is a process by which entities review the quality of all factors involved in production
• Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit or validate current control effectiveness and drive improvements wherever required. What are we looking for?
• Quality Assurance (QA)
• Quality Auditing
• Quality Management
• Adaptable and flexible
• Commitment to quality
• Agility for quick learning
• Written and verbal communication
• Ability to work well in a team
• Microsoft Excel
• Microsoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers before updating supervisors In this role you may have limited exposure with clients and management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts