Quality Assurance Analyst

Accenture PLC; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture PLC in Bengaluru is seeking a Quality Assurance Analyst to manage customer queries, resolve escalations, and ensure fault closures within SLA. The role emphasizes quality control, audit of processes, and compliance with corporate policies.

The candidate should have 3–5 years of experience and a graduation in any discipline. Expect rotational shifts and teamwork within the customer support vertical.

Qualifications

• 3 to 5 years of experience in QA/operations.
• Graduation in any discipline.
• Primary skill in Operational Audit & Compliance.

Responsibilities

• Analyze and resolve customer queries and escalations within SLA.
• Close faults and complaints within agreed timelines.
• Perform quality control and audit current processes to ensure compliance.
• Audit and drive improvements in functional processes to mitigate risk.
• Support rotational shifts as needed.
• Collaborate with peers and managers to deliver results.

Skills

Quality Checks - Operational Audit & 4

Education

Any Graduation

Job description

Skill required: Quality Checks - Operational Audit & Compliance

Designation: Quality Assurance Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Quality control is a process by which entities review the quality of all factors involved in production
• Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk.
• e.
• g.
• Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls.
• Establish processes to audit validate current control effectiveness and drive improvements wherever required.

What are we looking for?

• Primary skill - Operational Audit & Compliance - P5

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shifts

Any Graduation

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