Quality Assurance Analyst

Accenture India Private Limited; Navi Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Accenture is seeking a Quality Assurance Analyst to support customer support operations in Navi Mumbai. You will perform quality checks, manage escalations, and ensure resolutions meet SLA targets while auditing and strengthening compliance across processes.

The role requires 3–5 years of experience, graduation, and strong Excel/PowerPoint skills, with teamwork and clear communication. Rotational shifts may be required and collaboration with cross-functional teams is expected.

Qualifications

• Graduation is required or equivalent.
• Experience: 3–5 years in QA or related field.
• Strong communication and teamwork.

Responsibilities

• You will be aligned with our Customer Support vertically and help us in managing or resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• Quality control is a process by which entities review the quality of all factors involved in production.
• Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk, e.g., policies, anticorruption, BCM, InfoSec, Records Management, and contractor controls; establish processes to audit or validate current control effectiveness and drive improvements.

Skills

Quality Assurance

Quality Auditing

Quality Management

Adaptable and flexible

Commitment to quality

Agility for quick learning

Written and verbal communication

Ability to work well in a team

Education

Any Graduation

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Quality Assurance Analyst Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertically and help us in managing or resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
• Quality control is a process by which entities review the quality of all factors involved in production
• Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit or validate current control effectiveness and drive improvements wherever required.

What are we looking for?

• Quality Assurance (QA)
• Quality Auditing
• Quality Management
• Adaptable and flexible
• Commitment to quality
• Agility for quick learning
• Written and verbal communication
• Ability to work well in a team
• Microsoft Excel
• Microsoft PowerPoint

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers before updating supervisors In this role you may have limited exposure with clients and management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts