Quality Auditing Manager

Accenture in India; Bengaluru; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Accenture in India in Bengaluru is seeking a Quality Auditing Manager for the Customer Support vertical. You will manage or resolve customer queries, handle escalations and complaints within SLAs, and ensure timely fault closure through strong quality controls.

The role requires knowledge of anti-corruption, BCM and infosec policies, records management and contractor controls, with emphasis on audit and compliance to mitigate risks and drive improvements.

Qualifications

• 13–18 years of experience in quality auditing or related fields.
• Experience in customer support and complaint resolution.
• Understanding of anti-corruption, BCM and information security policies.
• Strong process improvement and risk mitigation abilities.

Responsibilities

• You will manage/reslove customer queries, handle escalations and resolve complaints within SLAs.
• Quality control and operational audits to ensure compliant delivery and risk mitigation.
• Familiarity with anti-corruption, BCM and infosec policies, records management and contractor controls.
• Drive process improvements and validation across operations.

Skills

Quality management

Quality assurance (QA)

Internal audit QA

Adaptable and flexible

Agility for quick learning

Education

Any Graduation

Job description

Skill required: Insurance Services - Insurance Claims

Designation: Quality Auditing Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing or resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs.
• Quality control is a process by which entities review the quality of all factors involved in production The Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks.
• The role may require for you to have a good understanding of anti corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required. What are we looking for?
• Quality Management
• Quality Assurance (QA)
• Internal Audit Quality Assurance
• Adaptable and flexible
• Agility for quick learning
• Workforce Management (WFM) Roles and Responsibilities:
• In this you are required to do analvsis and solving of lower-complexity problems
• Your day to day interaction is with peers before updating supervisors
• In this role you may have limited exposure with clients and or management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of wor
• Please note that this role may require you to work in rotational shifts