Quality Assurance Analyst - Operational Audit & Compliance

Accenture India Private Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture India Private Limited in Bengaluru is seeking a Quality Assurance Analyst to support the Customer Support vertical by handling inquiries, resolving escalations, and delivering quality resolutions within SLA. The role emphasizes audits, controls, and compliance across operations.

The candidate will contribute to process audits, risk mitigation, and continuous improvement, with rotation shifts and cross-functional collaboration within Accenture's global operations.

Qualifications

• Any graduation acceptable.
• 3–5 years of experience required.
• Primary skill: Operational Audit & Compliance.

Responsibilities

• Align with the Customer Support vertical to resolve inquiries, handle escalations and provide resolutions for dissatisfied customers.
• Close faults and complaints within service level agreements (SLA).
• Audit and manage effective implementation and delivery of functional processes to mitigate risk.

Skills

Operational Audit & Compliance

Education

Any Graduation

Job description

Quality Assurance Analyst Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Quality control is a process by which entities review the quality of all factors involved in production
• Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk.
• e.
• g.
• Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls.
• Establish processes to audit validate current control effectiveness and drive improvements wherever required.

What are we looking for?

• Primary skill - Operational Audit & Compliance - P5

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shifts