Quality Analyst

Msi Services; Bengaluru; On-site; INR 500,000 - 750,000; Full time

Job summary

Msi Services Bangalore is seeking a detail-oriented candidate for internal audit support. You will review day-to-day transactions, monitor processes, and review ERP/WMS data to identify discrepancies and control issues.

Ideal candidates have 1–4 years in INTERNATIONAL BPO with a focus on order management, strong communication skills with US stakeholders, and the ability to multitask while maintaining accuracy and follow-up.

Qualifications

• Bachelor's or master's degree with 1–4 years in INTERNATIONAL BPO.
• Experience in Order Management and liaison with US stakeholders.
• Ability to multi-task, prioritize and learn quickly.
• Excellent interpersonal and written/spoken communication with all levels.
• Strong PC skills; proficient in Excel, Word; Access optional.
• Goal-oriented, self-starter with strong organizational and problem-solving skills.
• Strong attention to detail and good follow-up.
• Ability to work with others at all levels with minimal supervision.

Responsibilities

• Review day-to-day transactions to identify errors, unusual activity, and control issues.
• Monitor assigned processes to ensure adherence to procedures.
• Review transactions in NetSuite, WMS, and other systems to identify discrepancies.
• Identify unusual transactions and gather information to assess impact.
• Document issues with supporting details and business impact.
• Coordinate with teams to obtain explanations and drive resolutions.
• Prepare regular updates and summaries of issues and trends for review.
• Support audits and data analyses for Internal Audit activities.

Skills

Relationship management

Multi-tasking

Interpersonal skills

MS Office skills

Problem solving

Attention to detail

Team collaboration

Adaptability

Education

Bachelor's degree

Master's degree

Tools

NetSuite

WMS

ERP systems

Job description

Duties and Responsibilities:

• 1. Transaction Review Review day-to-day business transactions to identify errors, unusual activity, process deviations, and potential control issues.
• 2. Process Monitoring - Monitor assigned business processes and ensure transactions are processed in accordance with established procedures and guidelines.
• 3. ERP/WMS Review - Review transactions and information in NetSuite, WMS, and other business systems to identify discrepancies and process issues.
• 4. Exception Identification - Identify unusual or incorrect transactions and gather the required information to understand the issue and its potential impact.
• 5. Issue Documentation - Clearly document identified issues, supporting details, transaction references, and relevant business impact.
• 6. Issue Follow-up - Coordinate with the respective teams to obtain explanations, track resolutions, and ensure identified issues are addressed.
• 7. Reporting - Prepare regular updates and summaries of identified issues, trends, and outstanding items for review by the Senior Associate/Manager.
• 8. Team Support - Support Senior Associates and Managers with audits, special reviews, data analysis, and other Internal Audit activities.

Desired Candidate Profile

• 1. Bachelors / master’s degree with a minimum of 1 - 4years of experience in INTERNATIONAL BPO, specialization in the Order Management is preferred.
• 2. The candidate should have relationship management skills since the jobwill involve Liaoning with customers andUS stakeholders.
• 3. The Candidate should have theability to multi-task, prioritize and ability to learnmore and be flexible.
• 4. The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
• 5. The candidate should haveexcellent PC skills and should be well versedwithMicrosoft Products like Excel, Word and Access (optional).
• 6. Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem-solving skills.
• 7. Strong attention to detail and good follow up skills.
• 8. Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.