Quality Analyst (QA)

Virtusa; Hyderabad; Presencial; INR 350.000 - 500.000; Jornada completa

Descripción de la vacante

Virtusa in Hyderabad is seeking a QA-focused professional to ensure accuracy and compliance in audits of order forms and contracts, aligning with client policies. The role emphasizes rigorous QA checks, meticulous validation of order details, and documenting issues for root-cause analysis.

You will maintain audit logs, contribute to compliance reporting, and collaborate with teams to prevent repeat errors on high‑volume orders.

Formación

• Bachelor’s degree in Business/Finance/Operations or related field.
• 1–2 years of QA experience in order management, deal execution, or BPO/KPO processes.
• Strong attention to detail and analytical ability.
• Familiarity with SAP, CRM, or workflow tools preferred.
• Excellent written and spoken English skills.

Responsabilidades

• Perform QA checks on workflows and verify request forms.
• Validate order details, units of service, approvals, contract terms, invoicing details.
• Conduct sanity checks on order implementation and renewal cases.
• Document errors, categorize by severity, and submit RCA.
• Provide feedback to assigned team members to prevent repeat errors.
• Maintain audit logs and compliance reports.

Conocimientos

QA experience

Attention to detail

Analytical ability

Excellent written and spoken English

Coaching and remedial skills

Educación

Bachelor’s degree (Business/Finance/Operations)

Herramientas

SAP

CRM

Workflow tools

Descripción del empleo

Role Objective

Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies.

Role Objective

Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies.

Key Responsibilities

• Perform QA checks on workflows Request verification form.
• Validate order details units of service, approvals, contract terms, invoicing details.
• Conduct sanity checks on order implementation and renewal cases.
• Document errors, categorize by severity, and Submit RCA.
• Provide feedback to assigned team members to prevent repeat errors.
• Maintain audit logs and compliance reports.

Skills & Qualifications

• Bachelor’s degree (Business/Finance/Operations).
• 1–2 years of QA experience in order management, deal execution, or BPO/KPO processes.
• Strong attention to detail and analytical ability.
• Familiarity with SAP, CRM, or workflow tools preferred.
• Excellent written and spoken English skills
• Effective written and verbal communication.
• Effective coaching and remedial skills

Work Requirements

• Ability to extend as per business needs to meet “End of Quarter business needs” based on Volume and client requests
• Location Hyderabad - Virtusa Campus
• Work Model Work from Office
• Shift 24 x 5
• Current shift - EMEA 02 30 PM to 11 00 PM - 1 Way Drop Transport provided
• Shift Allocation Based on Business Needs
• Shift Allowance - As per Virtusa Policy