Quality Analyst - Domestic

TP; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

TP in Bengaluru, India is seeking a quality analyst to drive audits and improve processes. You will partner with teams to ensure compliance with standards and policies.

The role emphasizes data analysis, reporting, training, and ongoing improvement to boost customer satisfaction and overall quality metrics.

Qualifications

• Experience in quality analysis and assurance, preferably in a BPO or related industry.
• Strong understanding of quality management principles and methodologies.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and reporting skills, with attention to detail and accuracy.
• Experience with quality management tools and software is an asset.

Responsibilities

• Conduct thorough quality audits to ensure compliance with industry standards and company policies.
• Develop and implement effective quality control processes to enhance customer satisfaction.
• Collaborate with cross-functional teams to identify and resolve quality issues.
• Analyze data and trends to identify areas for improvement and optimize quality metrics.
• Provide training and coaching to team members on quality procedures and best practices.
• Ensure all quality-related activities align with organizational goals and objectives.

Skills

Quality analysis

Quality assurance

Data analysis

Reporting

Communication skills

Problem-solving

Job description

Roles and Responsibility

• Conduct thorough quality audits to ensure compliance with industry standards and company policies.
• Develop and implement effective quality control processes to enhance customer satisfaction.
• Collaborate with cross-functional teams to identify and resolve quality issues.
• Analyze data and trends to identify areas for improvement and optimize quality metrics.
• Provide training and coaching to team members on quality procedures and best practices.
• Ensure all quality-related activities align with organizational goals and objectives.

Job Requirements

• Proven experience in quality analysis and assurance, preferably in a BPO or related industry.
• Strong understanding of quality management principles and methodologies.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and reporting skills, with attention to detail and accuracy.
• Experience with quality management tools and software is an asset.