Public Relation Officer

Abateas; Kannur; On-site; INR 180,000 - 340,000; Full time

Job summary

Abateas seeks a patient support associate to guide and assist patients through hospital visits, ensuring smooth movement between departments and respectful handling of each patient’s needs.

The role emphasizes courteous communication, coordination with multiple hospital teams, and safeguarding patient privacy and comfort throughout all procedures.

Qualifications

• Welcoming patients and attendants during hospital visits.
• Guiding patients to registration, consultation, diagnostic, pharmacy, billing, and other departments.

Responsibilities

• Welcome and assist patients and attendants during their hospital visit.
• Guide patients to registration, consultation, diagnostic, optical, pharmacy, billing, and other departments.
• Assist elderly and differently abled patients.
• Coordinate with doctors, nurses, front office, billing and other departments for smooth patient movement.
• Maintain patient privacy and dignity at all times.
• Escalate negative feedback or patient concerns to the concerned department for timely resolution.

Job description

To provide courteous, timely, and efficient assistance to patients throughout their hospital visit, ensuring a smooth patient experience and proper coordination between patients and hospital departments.

Key Responsibilities

• Welcome and assist patients and attendants during their hospital visit.
• Guide patients to registration, consultation, diagnostic, optical, pharmacy, billing, and other departments.
• Assist elderly, differently abled, and patients requiring additional support.
• Help patients understand the basic hospital process and guide them at each stage.
• Coordinate with doctors, nurses, front office, billing, optical, and other departments for smooth patient movement.
• Assist patients during waiting and ensure they are directed to the appropriate area.
• Support patients during investigations, procedures, and other hospital services as required.
• Respond politely to patient queries and provide accurate information within the scope of the role.
• Identify patient concerns and escalat e complaints or issues to the concerned supervisor.
• Assist in wheelchair movement and patient transfers when required and as per hospital procedures.
• Ensure patients receive timely assistance and avoid unnecessary delays.
• Maintain proper communication and coordination with the concerned departments.
• Support patient feedback collection and communicate important feedback to the supervisor.
• Maintain patient privacy, confidentiality, and dignity at all times.
• Follow hospital SOPs, safety standards, infection-control practices, and service guidelines.
• Maintain a clean, organized, and patient-friendly environment in assigned areas.
• Assist in handling emergency situations by immediately informing the concerned medical or supervisory team.
• Maintain basic records and reports related to patient assistance activities.
• Support patient care and service initiatives conducted by the hospital.
• Perform other patient-support duties assigned by the reporting manager.
• Assist patients in sharing their feedback and experience with the hospital.
• Encourage satisfied patients to provide Google reviews and testimonials in accordance with hospital guidelines.
• Coordinate with patients for collecting video, or testimonials with proper consent.
• Explain the feedback/review process to patients and assist them when required.
• Identify patients with positive experiences and coordinate with the concerned team for testimonial collection.
• Maintain records of patient feedback, testimonials, and review requests.
• Escalate negative feedback or patient concerns to the concerned department for timely resolution.