Customer Relations Coordinator - Patient Care Services

Drlogy; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Drlogy is seeking a Customer Relations Coordinator for Patient Care Services in Bengaluru, India. This role focuses on managing patient interactions and addressing concerns to ensure a positive healthcare experience. The candidate will coordinate with patients, doctors, and staff, resolving issues and maintaining satisfaction. Strong communication, empathy, and problem-solving skills are essential. Opportunities to participate in patient engagement activities and report preparation are included.

Qualifications

• Experience in managing patient interactions and service coordination.
• Ability to handle inquiries and resolve complaints professionally.
• Strong communication skills with patients and healthcare teams.

Responsibilities

• Coordinate with patients for smooth care and service experience.
• Handle patient inquiries, concerns, and feedback professionally.
• Monitor satisfaction levels and contribute to service improvements.

Skills

Patient care coordination

Communication skills

Problem-solving

Empathy

Job description

Customer Relations Coordinator - Patient Care Services

Customer Relations Coordinator - Patient Care Services is responsible for managing patient interactions, addressing patient concerns, and ensuring a positive and seamless patient experience throughout the healthcare journey. The involves coordinating with patients, attendants, doctors, and hospital departments to provide timely support, resolve service-related issues, and maintain high standards of patient satisfaction and care.

• Coordinate with patients and attendants to ensure smooth patient care and service experience.
• Handle patient inquiries, concerns, complaints, and feedback in a professional manner.
• Assist patients with admission, discharge, appointment scheduling, and departmental coordination.
• Provide guidance regarding hospital services, procedures, facilities, and healthcare programs.
• Maintain effective communication between patients, doctors, nursing staff, and hospital departments.
• Ensure timely resolution of patient issues and escape complex cases when required.
• Monitor patient satisfaction levels and support service improvement initiatives.
• Conduct patient rounds and collect feedback regarding healthcare services and facilities.
• Maintain accurate records of patient interactions, complaints, and resolutions.
• Support patient counseling and service coordination activities when required.
• Assist in managing VIP patients and special care requirements professionally.
• Coordinate emergency patient support and priority handling when necessary.
• Ensure proper follow-up with patients regarding appointments, reports, and service-related matters.
• Maintain confidentiality of patient information and hospital records.
• Support implementation of patient relation policies, quality standards, and service protocols.
• Coordinate with billing and administrative teams regarding patient service concerns when needed.
• Participate in patient engagement activities, awareness programs, and customer service initiatives.
• Prepare daily, weekly, and monthly reports related to patient care services and feedback.
• Ensure professional behavior, empathy, and patient-friendly communication at all times.