Property Manager

Crest Property Solutions Private Limited; Thane; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Crest Property Solutions Private Limited is seeking an experienced Property Operations Manager for a technologically advanced residential property in Thane. You will oversee the entire property takeover and establish high-quality hospitality and management processes to ensure resident satisfaction and operational excellence.

You will lead on-site teams, coordinate critical building systems, and manage preventive maintenance, contracts, and budgets.

Qualifications

• Bachelor's degree in Engineering; hospitality background preferred.
• 10+ years total experience, including 5+ years in managing buildings over 50 stories.
• Strong leadership, communication, relationship-building and team-management skills.

Responsibilities

• Lead on-site teams to maintain high standards across lobby, clubhouse, and resident services.
• Coordinate takeover of property services and critical systems (lifts, DG sets, electrical, water, STP, access control, fire, CCTV).
• Plan preventive maintenance, manage housekeeping/landscaping, AMCs, vendor negotiations and invoices.
• Set team goals, coach staff, and implement SOPs across engineering, housekeeping, security, and waste management.
• Oversee amenities/vendors, organize events, prepare CAM budget and control expenses.
• Prepare MIS and KPI reports, track budgets and drive improvements from audits.

Skills

Leadership

Communication

Team management

Problem solving

Education

Bachelor's degree in Engineering

Job description

ROLE PURPOSE

Independently manage a technologically advanced residential property, oversee the property takeover and establish high-quality hospitality and property-management processes, while ensuring resident satisfaction, operational excellence, safety and efficiency.

Independently manage a technologically advanced residential property, oversee the property takeover and establish high-quality hospitality and property-management processes, while ensuring resident satisfaction, operational excellence, safety and efficiency.

Key Responsibilities

• Property Operations & Resident Experience: Lead on-site teams and deliver high standards across the lobby, clubhouse, common areas and resident services; address resident concerns and enforce amenity guidelines.
• Project Takeover & Building Systems: Coordinate takeover of property services and critical systems, including lifts, DG sets, electrical and water systems, STP, access control, fire systems, CCTV and waste management.
• Maintenance & Vendor Management: Plan preventive maintenance; manage housekeeping and landscaping schedules, AMCs, vendor performance, quotations, negotiations and invoices; monitor water and electricity usage.
• Team, SOPs & Safety: Set team goals, coach staff and implement SOPs across engineering, housekeeping, landscaping, security, clubhouse and waste management. Maintain fire, safety and security standards.
• Amenities, Events & Budgets: Oversee clubhouse and amenity vendors, organize community events, prepare the Common Area Maintenance (CAM) budget and control operating expenses.
• Reporting & Performance: Prepare daily/monthly MIS and KPI reports, track budget vs. actuals and planned vs. completed activities, and implement improvements based on audits and vendor reviews.

Qualifications & Experience

• Bachelor's degree in Engineering; hospitality background preferred.
• 10+ years of total experience, including at least 5 years managing buildings over 50 stories.
• Strong leadership, communication, relationship-building and team-management skills.
• Proactive, results-oriented and resident-focused, with strong problem-solving and operational coordination abilities.

KEY PERFORMANCE AREAS

Resident satisfaction and community engagement

• Critical-system uptime and preventive-maintenance completion
• Safety compliance and zero safety incidents
• CAM budget adherence and vendor performance