Technical Executive

Crest Property Solutions Private Limited; Mokokchung; On-site; INR 600,000 - 900,000; Full time

Job summary

Crest Property Solutions Private Limited in Mokokchung, Nagaland, seeks a skilled Facilities Manager to oversee technical operations of a residential complex. You will manage MEP systems, lifts, HVAC and STP, and supervise preventive maintenance while addressing resident technical concerns.

You will coordinate vendors, manage AMCs, LOIs, POs and invoices, report MIS data, and lead a small technical team ensuring safety compliance and timely issue resolution.

Qualifications

• Diploma or degree in Electrical Engineering or a related field.
• Minimum 4+ years of technical facility management experience in residential complexes.
• Strong knowledge of MEP systems, equipment maintenance, troubleshooting and safety compliance.
• Good communication and customer-service skills; experience in vendor negotiation, contract/SLA management, MIS reporting and inventory control.
• Proactive, organized, analytical and adaptable, with team leadership and stakeholder-management skills.

Responsibilities

• Technical Operations & Maintenance: Manage MEP systems, lifts, HVAC and STP; coordinate equipment handover, snag rectification, troubleshooting and preventive maintenance.
• Resident Issue Resolution: Handle technical queries and complaints within defined TAT, keep residents updated, follow up on feedback and elevate complex issues when required.
• Vendor & Contract Management: Coordinate vendors for repairs, servicing and spare parts; manage AMCs, LOIs, POs, invoices and SLA compliance; identify cost- and energy-saving opportunities.
• Team Leadership & Safety: Supervise and train technicians, allocate tasks, support recruitment, issue work permits and ensure safety procedures, regulatory compliance and daily checklists are followed.
• Reporting & Inventory: Prepare daily/periodic MIS and management reports; track fuel, power and water consumption; reconcile MEP, pool and STP consumables and maintain stock records.
• Site & Stakeholder Coordination: Conduct daily site rounds, maintain snag lists, coordinate with project teams, developers, clients, shop owners and residents, and support parking/access-system operations.

Skills

Facilities management

MEP systems

Vendor negotiation

Team leadership

MIS reporting

Education

Electrical Engineering degree

Job description

ROLE PURPOSE

Oversee technical operations of the residential complex, ensuring reliable MEP systems and facilities, timely preventive maintenance and prompt resolution of resident technical concerns.

Key Responsibilities

• Technical Operations & Maintenance: Manage MEP systems, lifts, HVAC and STP; coordinate equipment handover, snag rectification, troubleshooting and preventive maintenance.
• Resident Issue Resolution: Handle technical queries and complaints within defined TAT, keep residents updated, follow up on feedback and elevate complex issues when required.
• Vendor & Contract Management: Coordinate vendors for repairs, servicing and spare parts; manage AMCs, LOIs, POs, invoices and SLA compliance; identify cost- and energy-saving opportunities.
• Team Leadership & Safety: Supervise and train technicians, allocate tasks, support recruitment, issue work permits and ensure safety procedures, regulatory compliance and daily checklists are followed.
• Reporting & Inventory: Prepare daily/periodic MIS and management reports; track fuel, power and water consumption; reconcile MEP, pool and STP consumables and maintain stock records.
• Site & Stakeholder Coordination: Conduct daily site rounds, maintain snag lists, coordinate with project teams, developers, clients, shop owners and residents, and support parking/access-system operations.

Qualifications & Experience

• Diploma or degree in Electrical Engineering or a related field.
• Minimum 4+ years of technical facility management experience in residential complexes.
• Strong knowledge of MEP systems, equipment maintenance, troubleshooting and safety compliance.
• Good communication and customer-service skills; experience in vendor negotiation, contract/SLA management, MIS reporting and inventory control.
• Proactive, organized, analytical and adaptable, with team leadership and stakeholder-management skills.

KEY PERFORMANCE INDICATORS

Resident satisfaction: minimum 90%

• Critical-system uptime: 98% annually
• Close 95% of technical complaints within defined TAT; ageing below 5 days
• 100% on-time preventive maintenance completion
• At least 2 annual energy/cost initiatives targeting 5% operational cost reduction