Role & responsibilities
1. Construction Phase Involvement (Design & Handover)
- Represent facilities/operations interests during design and construction discussions to ensure maintainability, accessibility, and operational practicality
- Review designs, shop drawings, and material submissions from an operations and maintenance perspective
- Participate in testing, commissioning, and integrated systems testing (HVAC, electrical, fire protection, lifts, BMS, security systems)
- Conduct snagging and defect inspections; track closure of outstanding defects before handover
- Ensure complete documentation: as-built drawings, O&M manuals, warranties, asset registers, and preventive maintenance information
2. Operations & Maintenance
- Direct day-to-day facility operations including electrical, mechanical, plumbing, HVAC, STP, WTP, landscaping, waste management, and general maintenance
- Develop and implement preventive and corrective maintenance schedules to minimize downtime
- Conduct periodic inspections of buildings and equipment to assess technical, janitorial, and security adequacy
- Manage utilities including power supply, water treatment, sewage systems, and backup systems (generators, solar, inverters)
3. Security & Safety
- Develop and enforce security protocols including CCTV, access control, and personnel management
- Ensure compliance with health, safety, and environmental (HSE) regulations
- Maintain disaster preparedness plans; lead emergency response procedures
- Coordinate statutory inspections, certifications, and compliance audits
4. Team & Vendor Management
- Lead, supervise, and develop maintenance, housekeeping, and security teams
- Assign work, maintain discipline, and resolve difficult maintenance and safety issues
- Source, evaluate, and manage vendors, contractors, and service providers
- Monitor contractor compliance with approved drawings, specifications, and contractual requirements
5. Resident & Customer Relations
- Serve as primary point of contact for residents regarding facilities-related issues
- Address and resolve resident complaints and concerns promptly and professionally
- Communicate maintenance schedules and service disruptions effectively
- Maintain a professional presence in resident and guest areas
6. Budgeting & Financial Management
- Develop and manage facilities budget including forecasting and expense tracking
- Identify cost-saving and operational-efficiency opportunities
- Manage procurement of maintenance supplies and services
7. Compliance & Reporting
- Maintain records of warranties, licenses, inspections, service agreements, and contracts
- Prepare periodic reports on facility performance, budgets, and maintenance activities
- Ensure compliance with local, state, and federal regulations
Preferred candidate profile
Education:
- Bachelor's degree in Facilities Management, Engineering (Mechanical/Electrical/Civil), or related field
- Professional certifications (IFMA, FMP, PMP, HSE) preferred
Experience:
- Minimum 510 years in facilities management, with significant experience in high-rise residential buildings and gated communities
- Experience with construction-phase involvement or project handover preferred
- Proven track record managing large residential estates or commercial facilities
Technical Knowledge:
- Strong working knowledge of STP, WTP, plumbing, electrical, HVAC, fire protection, lift systems, and building automation systems (BMS)
- Familiarity with security systems (CCTV, access control) and emergency preparedness
- Proficiency in facility management software and MS Office applications
Skills & Competencies:
- Strong leadership, team supervision, and vendor management skills
- Excellent problem-solving, analytical, and project management abilities
- Outstanding communication and interpersonal skills
- Ability to work flexible hours and respond to emergencies on a 24/7 basis
Working Conditions
- On-call availability for emergencies and projects
- Physical ability to conduct regular inspections and maintenance tasks
- Flexible schedule including evenings and weekends as needed