Property Manager

Virtual Admins; Mohali; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

Cab facility provided

Job summary

Virtual Admins in Mohali is seeking a proactive Property Manager to handle homeowner, board member, vendor, and customer communications while resolving property-related requests. Strong written and spoken English, attention to detail, and the ability to manage multiple inquiries are essential.

You will coordinate with vendors and internal teams, respond to emails and calls, and ensure timely resolutions, following SLA and SOPs for US-based client property management operations.

Qualifications

• Excellent written and verbal English communication skills.
• Strong customer service and interpersonal skills.
• Ability to handle difficult customers and challenging situations professionally.
• Strong problem-solving and decision-making abilities.
• Good organizational and time-management skills.
• Ability to manage multiple tasks, tickets, and follow-ups simultaneously.
• Strong attention to detail and documentation skills.
• Comfortable making outbound calls and communicating with customers and vendors.
• Proficiency in MS Office and basic computer applications.
• Ability to work independently as well as collaboratively with a team.

Responsibilities

• Customer & Homeowner Communication: Handle inquiries from homeowners, board members, customers, and other stakeholders through email, outbound calls, and other communication channels.
• Issue Resolution: Understand customer concerns, investigate issues, coordinate with relevant teams, and provide accurate and timely resolutions.
• Outbound Calls & Follow-Ups: Make outbound calls to homeowners, vendors, customers, and stakeholders to provide updates, gather information, and resolve pending matters.
• Email Management: Respond to emails professionally, clearly, and within defined turnaround times.
• Ticket & Request Management: Create, track, update, and close service requests and tickets while ensuring proper documentation.
• Complaint Handling: Handle customer complaints professionally, de-escalate difficult situations, and work toward appropriate resolutions.
• Escalation Management: Identify issues requiring additional support or authorization and elevate them to the appropriate team or management.
• Vendor Coordination: Coordinate with vendors and service providers to ensure property-related issues are addressed within required timelines.
• Board Member Coordination: Communicate with HOA/Board members and provide timely updates regarding ongoing requests, concerns, and property matters.
• Documentation & Data Accuracy: Maintain accurate records of customer interactions, requests, follow-ups, tickets, and case updates.
• Internal Coordination: Work closely with internal teams and other stakeholders to ensure smooth and timely resolution of customer requests.
• SLA & Process Compliance: Complete assigned tasks within defined SLAs while following company SOPs, quality standards, and operational guidelines.

Skills

Excellent English communication

Customer service

Problem-solving

Time management

Organizational skills

Documentation

MS Office

Outbound calls

Vendor coordination

Team collaboration

Tools

MS Office

Job description

Location: Mohali, Phase 8-A – Work from Office
Shift Timings: 8:30 PM – 5:30 AM IST
Working Days: Monday to Friday
Interview Mode: Walk-in Interviews
Walk-in Timing: 7:00 PM onwards
Employment Type: Full-Time
Transportation: Cab Facility Provided

About The Role

We are looking for a proactive and customer-focused Property Manager to manage homeowner, board member, vendor, and customer communications while ensuring timely resolution of property-related requests and concerns.

The ideal candidate should have excellent written and verbal English communication skills, strong problem-solving abilities, attention to detail, and the ability to manage multiple requests while maintaining high service standards.

Key Responsibilities

• Customer & Homeowner Communication: Handle inquiries from homeowners, board members, customers, and other stakeholders through email, outbound calls, and other communication channels.
• Issue Resolution: Understand customer concerns, investigate issues, coordinate with relevant teams, and provide accurate and timely resolutions.
• Outbound Calls & Follow-Ups: Make outbound calls to homeowners, vendors, customers, and stakeholders to provide updates, gather information, and resolve pending matters.
• Email Management: Respond to emails professionally, clearly, and within defined turnaround times.
• Ticket & Request Management: Create, track, update, and close service requests and tickets while ensuring proper documentation.
• Complaint Handling: Handle customer complaints professionally, de-escalate difficult situations, and work toward appropriate resolutions.
• Escalation Management: Identify issues requiring additional support or authorization and elevate them to the appropriate team or management.
• Vendor Coordination: Coordinate with vendors and service providers to ensure property-related issues are addressed within required timelines.
• Board Member Coordination: Communicate with HOA/Board members and provide timely updates regarding ongoing requests, concerns, and property matters.
• Documentation & Data Accuracy: Maintain accurate records of customer interactions, requests, follow-ups, tickets, and case updates.
• Internal Coordination: Work closely with internal teams and other stakeholders to ensure smooth and timely resolution of customer requests.
• SLA & Process Compliance: Complete assigned tasks within defined SLAs while following company SOPs, quality standards, and operational guidelines.

Required Skills & Qualifications

• Excellent written and verbal communication skills in English.
• Strong customer service and interpersonal skills.
• Ability to handle difficult customers and challenging situations professionally.
• Strong problem-solving and decision-making abilities.
• Good organizational and time-management skills.
• Ability to manage multiple tasks, tickets, and follow-ups simultaneously.
• Strong attention to detail and documentation skills.
• Comfortable making outbound calls and communicating with customers and vendors.
• Proficiency in MS Office and basic computer applications.
• Ability to work independently as well as collaboratively with a team.
• Prior experience in property management, HOA management, customer service, BPO, or a similar role will be an advantage.

Why Join Us?

• Fixed night shift: 8:30 PM – 5:30 AM
• Monday to Friday working schedule
• Free cab transportation facility
• Professional and growth-oriented work environment
• Opportunity to work with US-based clients and property management operations

Skills: customer service,management,documentation,communication