Senior Associate -Us Operation

Swami International Back Office Services; New Delhi; Hybrid; INR 550,000 - 750,000; Full time

Benefits offered by this job

Hybrid Work Model

Performance-Based Incentives

Growth & Learning Opportunities

Team building events

Job summary

Swami International Back Office Services is hiring an Associate - US Operations (Maintenance Dept) to join a joint US-Indian team in New Delhi. The role focuses on tenant maintenance requests for US residential properties, coordinating with technicians and external vendors, and ensuring timely resolution.

The position offers hybrid work with a US shift aligning with 7 PM to 3:30 AM. The ideal candidate will have 2–6 years of experience in maintenance coordination, strong English communication,

Qualifications

• 2–6 years of experience in maintenance coordination or property management.
• Strong English communication skills (verbal and written).
• Ability to coordinate with tenants, vendors and in-house teams and document actions.

Responsibilities

• Review and respond to tenant maintenance requests.
• Speak with tenants to understand root causes of issues.
• Categorize issues as Emergency / Urgent / Routine.
• Create and manage work orders including US employees, vendors and residents.
• Assign and schedule jobs to in-house crews or external vendors.
• Quality control and confirm completion with tenants or US staff.
• Track open/closed work orders in the assigned area.
• Maintain proper documentation; escalate critical issues when needed.

Skills

English communication

Problem solving

Coordination

Documentation

US shift readiness

Tools

MS Office

AppFolio

Buildium

Job description

Job description

We are hiring a Associate - US Operations (Maintenance Dept). The new hire will become an integral part of the US and Indian team. The new hire shall be responsible for tenant maintenance (requests and completion) for US residential properties in an agreed geographical area in Southern California. The role involves interacting with tenants, understanding maintenance issues, coordinating with in-house technicians or external vendors, and ensuring timely resolution.

The new hire will receive extensive on the job training by both the Indian team and the US team as part of the hiring process.

Candidate must be comfortable working in US shift and handling US tenant communication.

Location: Okhla Phase I, New Delhi

Required Exp: 2-6 Years

Shift Timing: US Shift (7 PM 3.30 AM)

Work Mode: Hybrid role (WFH + office collaboration)

Key Responsibilities

• 5 Days Working (Monday - Friday), in newly renovated modern office in Okhla Phase 1, New Delhi
• Review and respond to tenant maintenance requests.
• Speak with tenants to understand the root cause of issues occurring.
• Categorize issues (Emergency / Urgent / Routine).
• Create and manage work orders, including US employees, US vendors and US residents via property management software.
• Assign and schedule jobs to in-house maintenance crew or external vendors.
• Quality Control, Quality Assurance and confirm completion with tenant and/or US employees.
• Responsible for tracking open and closed work orders in assigned geographical area.
• Maintain proper documentation.
• Escalate critical issues to management when required.

Required Skills & Experience

• Strong English communication (Verbal & Written).
• The ability to retain new knowledge and the ability to problem solve upcoming issues.
• The ability to think outside the box and highlight potential for improvement to US management
• Experienced in MS Office
• Good coordination and follow-up skills.
• Ability to work in US shift (56 hours overlap mandatory).
• Experience in property management / maintenance coordination is a plus.
• Basic knowledge of plumbing, electrical, HVAC issues is a plus.
• Experience in AppFolio / Buildium / similar software is a plus.

Perks & Benefits

• Hybrid Work Model Work From Home with required office visits
• Performance-Based Incentives
• Growth & Learning Opportunities
• Company teambuilding events
  

Role: Associate US Operations ( Maintenance Dept )

Industry Type: IT Services & Consulting

Department: Maintenance

Employment Type: Full Time, Permanent

Role Category: Associate