Facility Management Coordinator – US Operations

Mohr Partners; Chennai District; Hybrid; INR 420,000 - 640,000; Full time

Job summary

Mohr Partners is seeking a motivated Facility Management Coordinator to support US operations from our offshore India location. The role involves handling work orders, coordinating with vendors, and ensuring service levels are met during US business hours and night shifts.

You will manage and track maintenance requests, review estimates, and maintain records, collaborating with US-based clients and internal teams across time zones.

Qualifications

• 2–5 years of experience in Facility Management, Property Management, Work Order Management, or related operations.
• Experience supporting US-based facilities or commercial properties is highly preferred.
• Hands-on experience with ServiceChannel is strongly preferred.
• Good understanding of facility repair and maintenance processes.
• Experience coordinating with vendors, contractors, technicians, and service providers.

Responsibilities

• Manage and monitor facility-related work orders through ServiceChannel.
• Review incoming work orders and ensure proper assignment to vendors or service providers.
• Coordinate and follow up with vendors and contractors for repair and maintenance activities.
• Track work order status from initiation through completion and ensure timely closure.
• Review vendor updates, estimates, invoices, completion notes, and supporting documentation.
• Follow up on delayed or unresolved work orders and expedite issues when required.
• Communicate with US-based clients, property teams, vendors, and internal stakeholders regarding work order status and resolutions.
• Monitor preventive and reactive maintenance activities and ensure they are completed within established timelines.
• Validate work order information, including scope of work, location details, service dates, costs, and completion status.
• Maintain accurate records and update ServiceChannel with the latest work order information.
• Identify recurring facility issues and elevate trends or operational concerns to management.
• Prepare regular status reports and operational updates for clients and internal leadership.
• Ensure compliance with client-specific processes, SLAs, and operational procedures.

Skills

Vendor coordination

Time management

Communication skills

Attention to detail

Problem solving

Tools

ServiceChannel

Microsoft Excel

Outlook

Job description

Position:Facility Management Coordinator – US Operations

Location: Chennai, India

Remote Status: Hybrid

Job Id:250

# of Openings:1

Job Title: Facility Management Coordinator – US Operations

Location: Chennai, India (Offshore)
Employment Type: Full-Time
Work Schedule: US Business Hours / Night Shift
Department: Facility Management / Operations

About the Role

We are looking for a motivated and detail-oriented Facility Management / Work Order Coordinator to support the day-to-day facility management operations of our US-based clients from our offshore India location.

The individual will be responsible for managing work orders, repair and maintenance requests, vendor coordination, follow-ups, and service completion tracking through ServiceChannel. The role requires regular coordination with clients, vendors, contractors, and internal teams to ensure facility issues are addressed within the required timelines and service-level expectations.

Key Responsibilities

• Manage and monitor facility-related work orders through ServiceChannel.
• Review incoming work orders and ensure they are properly assigned to the appropriate vendor or service provider.
• Coordinate and follow up with vendors and contractors for repair and maintenance activities.
• Track work order status from initiation through completion and ensure timely closure.
• Review vendor updates, estimates, invoices, completion notes, and supporting documentation.
• Follow up on delayed, overdue, or unresolved work orders and expedite issues when required.
• Communicate with US-based clients, property teams, vendors, and internal stakeholders regarding work order status and resolutions.
• Monitor preventive and reactive maintenance activities and ensure they are completed within established timelines.
• Validate work order information, including scope of work, location details, service dates, costs, and completion status.
• Maintain accurate records and update ServiceChannel with the latest work order information.
• Identify recurring facility issues and elevate trends or operational concerns to management.
• Prepare regular status reports and operational updates for clients and internal leadership.
• Ensure compliance with client-specific processes, service-level agreements (SLAs), and operational procedures.
• Assist with additional facility management and property operations activities as required.

Required Qualifications & Experience

• 2–5 years of experience in Facility Management, Property Management, Work Order Management, or related operations.
• Experience supporting US-based facilities or commercial properties is highly preferred.
• Hands‑on experience with ServiceChannel is strongly preferred.
• Good understanding of facility repair and maintenance processes.
• Experience coordinating with vendors, contractors, technicians, and service providers.
• Strong follow‑up and problem‑solving skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple work orders simultaneously.
• Good working knowledge of Microsoft Excel, Outlook, and other Microsoft Office applications.
• Ability to work independently and effectively with teams located in different time zones.

Preferred Skills

• Knowledge of commercial real estate and facility management operations.
• Experience with HVAC, plumbing, electrical, general maintenance, janitorial, landscaping, and other facility services.
• Understanding of work order lifecycle and SLA management.
• Experience handling vendor estimates, invoices, and service documentation.
• Previous experience working with US clients or US-based facility management teams.
• Work Order Management
• Client Communication
• Problem Solving
• Time Management
• Attention to Detail

What We Offer

• Opportunity to work with US-based commercial real estate and facility management operations.
• Exposure to large‑scale facility management processes and ServiceChannel.
• Opportunity to develop expertise in US facility management and property operations.
• Collaborative and growth‑oriented work environment.

As an MBE with a full inclusion culture, Mohr Partners Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.